Senior Telecom Specialist

Se-Health; Markham; Hybrid; CAD 63,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Flexible scheduling

Tuition support

Staff perks

Job summary

SE Health seeks a technical professional with RingCentral Voice experience to support, implement, and integrate UC and telecom solutions. You will maintain the RingCentral platform, troubleshoot voice and SIP issues, and work with internal teams and clients to ensure reliable service delivery.

The role involves deploying, upgrading, and supporting Ring Central endpoints, using JIRA for ticketing, and generating thorough status updates for customers; a hybrid work setup in Markham is required.

Qualifications

• At least 3 years deploying or supporting Ring Central Voice environments.
• Experience with Ring Central SIP and H.323 devices and workstation endpoints.
• Strong written and verbal English communication skills.

Responsibilities

• Implement, integrate, upgrade and support Ring Central Voice environments.
• Troubleshoot voice/SIP issues, capture traces/logs and perform software updates.
• Coordinate deployments with project teams and document progress in JIRA.
• Review solution designs, create diagrams, and outline deliverables with the PM.
• Escalate items to Ring Central Support as needed and communicate status to customers.

Skills

RingCentral Voice deployment

SIP/H.323 troubleshooting

English communication

Tools

JIRA

Ring Central Workspaces

Ring Central Desk Phones

Job description

This role is ideal for a technical professional with RingCentral Voice Systems experience who can support, implement, and integrate Unified Communications and Telecom solutions. The successful candidate will help maintain the RingCentral platform, troubleshoot voice and SIP-related issues, support deployments and upgrades, and work with internal teams and client stakeholders to ensure reliable service delivery.

Job Responsibilities

Review and perform the required steps required to implement, integrate, upgrade and support the following Products:

Upgrade, deploy and support a Ring Central Voice environment including experience supporting the following:

To provide support, implementation/integration, on the Ring Central platform here at SE Health

Contact Center NiCE CXOne

Deploy and support Ring Central Software based endpoints including Ring Central Workspaces (PC & Mobile app) and Ring Central Desk Phones (IP & digital)

Using our Ticketing Solution(JIRA)to enter the information and track the progress of the service request.

Capture Traces/Logs as required

Complete software upgrades, updates and patches on production environments following a Standard Operating procedure (SOP), providing feedback on enhancements based on lessons learned.

Initiate the request for Engineers or Equipment to be dispatched to site as required

Provide the customer with appropriate status updates to resolution as well as document progress and completion in our Ticketing system.

Provide customer resolution information and close case.

You will be required to perform the following to ensure the deployments assigned to you meet the expectations of our clients:

Review the Solution Design to ensure it meets the needs of the client

Create Visio/Solution Overview Diagram which depicts the solution and details outlining the integration including IP Addresses, Node-Name, Rack Layout, etc.

Review of the Scope of Work and attend project kick off call to discuss project details.

Review and identify deliverables you will be responsible for on the project.

Provide the Project Manager with the detail’s, tasks and your target dates. Also outline system acceptance tests and User Acceptance Tests (UAT) that will demonstrate the integration has been completed successfully to validate your success and share this with the PM and Customer for their approval.

Correspond with the customer’s identified resources and Project Manager to gather all of the required information to perform the integration. Escalate any outstanding items to the Ring Central Support Group.

Qualifications:

• At least 3 years of experience actively deploying or supporting a Ring Central Voice environment including experience supporting the following:
• Ring Central Session Border Controller
• Ring Central Device Services
• Experience with deploying or supporting Ring Central Software based endpoints including Ring Central Workspaces (PC & Mobile app) and Ring Central Desk Phones (IP & digital).
• Experience with Ring Central SIP and H.323 devices including the ability to configure customer environment for central rollout of devices.
• Experience with troubleshooting SIP environments including traceSM and debug SIP messaging.
• Strong written and verbal English communication skills
• The is a hybrid role, working from home and our Markham office. A valid driver’s license and access to a vehicle are required for travel within Ontario.

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility:

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $63,000 – $78,000 annually, based on experience.