Senior Technical Program Manager

Loblaw Digital; Toronto; On-site; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Digital, headquartered in Downtown Toronto, is seeking an experienced program lead to manage plan execution across our ecommerce and technology initiatives. You will coordinate cross‑functional partners, own the initiative vision, and maintain health documentation to track progress in real time.

You will drive efficiency, influence across multiple workstreams, and proactively identify risks and opportunities while upholding our collaborative culture and commitment to excellence.

Qualifications

• 8+ years of experience managing and leading e‑commerce and technology initiatives.
• Exceptional project/portfolio and time management skills bridging both strategic and tactical needs.
• Superior inter‑personal skills with the ability to drive, lead, and partner; thrives in a fast‑paced and ambiguous environment ensuring accountability, alignment and ownership.
• Clear communicator through forward, proactive, and strategic thinking.
• Proven leadership abilities in managing multiple workstreams, teams, and outcomes.
• Experience creating and driving processes, articulating team needs, and clarifying next actions with senior stakeholders.

Responsibilities

• Lead plan management for initiative planning and ongoing tracking as it relates to overall delivery cross‑functionally.
• Facilitate and enable clear, succinct communication between cross‑functional partners.
• Own initiative vision (the big picture) and health documentation (progress at any given time).
• Lead with influence while managing initiatives across multiple workstreams; communicate proactively to mitigate potential impacts and identify risks/opportunities.
• Drive efficiency, decision‑making and action towards goals and initiative vision.
• Embrace our culture and drive collaboration, partnership, and excellence.

Skills

E‑commerce initiative leadership

Project/portfolio management

Cross-functional collaboration

Strategic thinking

Communication

Stakeholder management

Job description

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

What You Will Do

• Lead plan management for initiative planning and ongoing tracking as it relates to overall delivery cross‑functionally.
• Facilitate and enable clear, succinct communication between cross‑functional partners.
• Own initiative vision (the big picture) and health documentation (progress at any given time).
• Lead with influence while managing initiatives across multiple workstreams; communicate proactively to mitigate potential impacts and identify risks/opportunities.
• Drive efficiency, decision‑making and action towards goals and initiative vision.
• Embrace our culture and drive collaboration, partnership, and excellence.

Sound Like You?

• 8+ years of experience managing and leading e‑commerce and technology initiatives.
• Exceptional project/portfolio and time management skills bridging both strategic and tactical needs.
• Superior inter‑personal skills with the ability to drive, lead, and partner; thrives in a fast‑paced and ambiguous environment ensuring accountability, alignment and ownership.
• Clear communicator through forward, proactive, and strategic thinking.
• Proven leadership abilities in managing multiple workstreams, teams, and outcomes.
• Experience creating and driving processes, articulating team needs, and clarifying next actions with senior stakeholders.

Benefits and Salary

Salary range: $100,000.00 - $132,000.00 per year.

Employment Type: Full time.

Type Of Role: Regular.

Diversity & Inclusion

Loblaw Digital recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.