Senior Technical Engineer - Remote

UnitedHealth Group; Calgary; Remote; CAD 79,000 - 165,000; Full time

Job summary

UnitedHealth Group seeks a dedicated IT support professional to deliver services for Change Healthcare’s PACS and cloud-based products. This role involves customer interactions, troubleshooting technical issues, and ensuring system performance. We offer a flexible remote work environment, comprehensive benefits, and opportunities for professional growth.

Benefits

Comprehensive benefits

Career development opportunities

Flexible remote work

Qualifications

• 2+ years IT experience, preferably in medical imaging.
• Proven customer service skills and ability to manage priorities.
• Proficiency in SQL and knowledge of HL7 processes.

Responsibilities

• Diagnose and resolve issues related to PACS and Cloud products.
• Conduct functional inspections and monitor data for accuracy.
• Generate customer reports and provide technical support.

Skills

IT Experience

Customer Service

Independent Work

Team Collaboration

Tools

Gitlab

Jira

Unix/Linux

SQL

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function is responsible for delivering services and maintaining Change Healthcare’s on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving issues related to Stratus protocols, conducting functional inspections, monitoring data for accuracy, and validating system performance. Additional duties include generating customer reports (e.g., progress updates, verifications, and exceptions), providing remote and on-site technical support, conducting system trial runs, and performing hardware/software installations, upgrades, system configurations, and quality testing in accordance with Radiology feedback for workflow and tool improvements. The role may also involve participating in process improvement initiatives. Other responsibilities may be assigned as needed.

You’ll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

You’ll be rewarded and recognized for your performance in an environment that challenges you and provides clear guidance on success, along with development opportunities for other roles you may be interested in.

Required Qualifications:

• 2+ years IT experience
• Experience with Medical Imaging, PACS, or DICOM
• Understanding of client-server architecture, especially regarding streaming data (images and demographics)
• Proven customer service skills
• Ability to manage priorities and workflow effectively
• Ability to work independently and collaboratively in teams; capable of managing multiple tasks simultaneously
• Ability to travel up to 20%

Preferred Qualifications:

• Experience with Gitlab and Jira
• Project management skills and experience leading multiple projects
• Knowledge of Cloud Storage, SAN Storage, DVD/MO Jukebox, or DLT Tape devices
• Knowledge of image processing techniques
• Knowledge of HL7 processes
• Working knowledge of Unix/Linux
• Understanding of medical imaging terminology and workflow
• Proficiency in SQL Plus and MS SQL queries and report writing
• Experience working on Unix, Linux, and VMWare systems
• Experience setting up Google Transfer Appliances
• Excellent written and verbal communication skills, with a customer service attitude

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for Canada residents is $79,200 to $164,400 annually, based on factors like education, experience, and certifications.

At UnitedHealth Group, our mission is to help people live healthier lives and improve the health system for everyone. We are committed to addressing health disparities and promoting equitable care, especially for marginalized communities. We also aim to mitigate environmental impact and deliver equitable health outcomes.