Sr. Technical Analyst

About Staffing Ltd.; Calgary; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading recruitment company in Alberta is seeking a Senior Technical Analyst for a prominent IT service provider in Calgary. The successful candidate will be instrumental in managing IT projects and supporting client objectives. They must demonstrate strong technical skills, particularly in Windows Server and Azure, along with exceptional interpersonal abilities. This full-time role offers a competitive salary and robust benefits, emphasizing a commitment to professional growth and teamwork.

Benefits

Full benefits package

Professional development support

Performance-based incentives

Qualifications

• Strong expertise in Windows Server, Active Directory, Microsoft 365, and Azure cloud services.
• Minimum 10+ years of IT infrastructure experience.
• Proficiency in networking and security best practices.

Responsibilities

• Plan, deploy, and maintain IT infrastructure solutions including virtualization, networking, and cybersecurity.
• Serve as a senior escalation point for complex IT issues.
• Develop technical documentation and refine IT processes.

Skills

Technical expertise in IT infrastructure

Problem-solving approach

Clear and professional communication

Collaboration abilities

Client-focused mindset

Education

Bachelor’s degree in Computer Science or related field

Industry certifications (MCSA, MCSE, Azure, ITIL, PMP)

Tools

Windows Server

Azure

Virtualization tools (VMware, Hyper-V)

Security and monitoring tools

Job description

Connecting you to Information Technology jobs in Calgary, Alberta!

About Staffingis an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with a dynamic IT service provider to support them in the recruitment process to find their nextSenior Technical Analyst.

Job ID:42707

Job Type:Direct Hire

Category:Information Technology

Location:Calgary, Alberta

Our client is a privately owned IT solutions provider, serving businesses across multiple industries. With nearly two decades of experience, they specialize in managed IT services, cloud solutions, cybersecurity, and IT infrastructure management. They are dedicated to delivering cutting-edge solutions, exceptional customer service, and long-term client partnerships.

Our client fosters a fast-paced and collaborative environment, where innovation, technical expertise, and continuous learning are highly valued. Their team thrives on solving complex IT challenges, delivering strategic solutions, and maintaining a strong customer-first approach.

TheSenior Technical Analystplays a key role in IT project execution, infrastructure management, and client support. The ideal candidate is a highly skilled, hands-on professional with a strong background in Windows Server, Azure, and IT networking. The role requires a proactive and adaptable individual who can effectively manage technical solutions, provide advanced troubleshooting, and collaborate with internal teams to enhance service delivery.

Duties and Responsibilities:

The key job functions are:

• Technical Expertise & Project Execution:Plan, deploy, and maintain IT infrastructure solutions, including virtualization, networking, cloud services, and cybersecurity best practices.
• Client Support & Issue Resolution:Serve as a senior escalation point for complex IT issues, working closely with internal teams and clients to ensure high-quality support.
• MSP Operations & System Monitoring:Utilize RMM, PSA, and security platforms to proactively maintain client IT environments, ensuring system performance and reliability.
• Security & Compliance:Ensure IT systems comply with regulatory requirements and cybersecurity best practices.
• Documentation & Process Improvement:Develop technical documentation, refine IT processes, and implement automation solutions.
• Collaboration & Team Development:Work alongside account managers and technical teams to align IT services with business objectives and support long-term client success.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Industry certifications such as Microsoft (MCSA, MCSE), Azure, ITIL, or PMP are an asset.

Qualifications:

• Ability to work versatile schedules including rotating on-cal for after hour emergency calls, etc.
• Ability to work in office daily, with the flex to work from home on call situations. (This is not a formal hybrid work position)

Experience:

• Minimum10+ yearsof IT infrastructure experience, including server, networking, and cloud technologies.
• Minimum5+ yearsof experience within an MSP or IT service provider environment.
• Strong expertise in Windows Server, Active Directory, Microsoft 365, and Azure cloud services.
• Proficiency in networking (firewalls, VLANs, VPNs, security best practices).
• Ability to manage IT infrastructure projects, ensuring on-time and within-budget delivery.
• Hands-on experience with virtualization (VMware, Hyper-V) and automation tools.

Skills:

• Exceptional interpersonal skills– Ability to build strong relationships with clients, team members, and leadership.
• Client-focused mindset– Actively listen, understand client needs, and provide solutions that put them at ease.
• Strong collaboration abilities– Work effectively within a team, ensuring seamless communication and knowledge sharing.
• Empathy & adaptability– Quickly assess client concerns, respond with patience, and tailor solutions to fit their needs.
• Clear and professional communication– Ability to explain complex technical concepts in a way that is accessible to all stakeholders.
• Problem-solving approach– Think critically to troubleshoot issues while maintaining a calm and supportive presence.
• Technical expertise in IT infrastructure– Experience with Windows Server, networking, virtualization (VMware, Hyper-V), and cloud technologies.
• Proficiency in IT security & monitoring tools– Knowledge of RMM, PSA, EDR/MDR, MFA, and cybersecurity best practices.

Base Salary:$75,000-100,000+ per year

• Compensation is based on experience and qualifications.
• Full benefits package, including health coverage, professional development support, and performance-based incentives.

Work Hours:

• Full-time, Monday – Friday.
• Participation inon-call rotationfor critical incident response.

Remote Work:

• This position is not remote and required to be on-site daily; with occasional client site visits to be expected.
• After hours (on-call) response calls, can be taken in WFH setting.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffingrecruiters are Alberta’s experts in connecting candidates with information technologyjobs.We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to information technology jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.

For more FAQs, feel free to stop by our job seeker page.

Please reference Job ID:42707in your application.

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