Senior Technical Engineer - Remote - 2285222

UnitedHealth Group; Calgary; Remote; Confidential; Full time

Job summary

A leading healthcare technology organization seeks a professional to support and maintain PACS and Cloud-based products. This role will provide remote support to clients while helping to optimize healthcare outcomes through technical performance and customer communications. With opportunities for remote flexibility, candidates with a strong IT background and customer service skills will thrive in this dynamic position.

Qualifications

• 2+ years IT experience required.
• Experience with Medical Imaging, PACS or DICOM is essential.
• Ability to travel up to 20%.

Responsibilities

• Deliver services and maintain PACS products, primarily through remote support.
• Diagnose and resolve issues; generate customer reports.
• Conduct hardware/software installations and quality testing.

Skills

Customer Service

Prioritization

Problem Solving

Independence

Tools

Gitlab

Jira

Cloud Storage

Unix/Linux

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function is responsible for delivering services and maintaining Change Healthcare’s on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving and Stratus protocols. The position also entails conducting functional inspections, monitoring data for accuracy, and validating system performance. Additional duties include generating customer reports (e.g., progress updates, verifications, and exceptions), providing technical problems both remotely and on-site, conducting system trial runs to verify performance against specifications, and performing hardware/software installations, upgrades, system configurations, and quality testing in accordance with Radiology feedback for workflow and tool improvements, and participating in process improvement initiatives. Other responsibilities may be assigned as needed.

You’ll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years IT experience
  
• Experience with Medical Imaging, PACS or DICOM
  
• Experience with PACS
  
• Understanding of client server architecture with regards to streaming data (especially image and demographic data) from the server to the client
  
• Proven solid customer skills
  
• Proven ability to manage priorities and workflow
  
• Proven ability to work independently and as a member of various teams and committees; Coordinate multiple tasks simultaneously
  
• Ability to travel up to 20%

Preferred Qualifications:

• Experience with Gitlab and Jira
  
• Experience leading and managing multiple projects, project management software skills
  
• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices
  
• Knowledge of image processing techniques
  
• Knowledge of HL7 processes
  
• Working knowledge of Unix/Linux
  
• Understanding of medical imaging terminology and workflow
  
• Understanding of medical imaging terminology and workflow
  
• Writing of SQL Plus and/or MS SQL queries and reports
  
• Working on Unix, Linux, and VMWare systems
  
• Setting up of Google Transfer Appliances
  
• Writing of SQL Plus and MS SQL queries and reports
  
• Proven excellent written and verbal communications skills and customer service attitude

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for Canada residents is $79,200 to $164,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.