Senior Technical Analyst

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a skilled technician to support and maintain their mainframe systems. The role involves planning maintenance, resolving incidents, and ensuring operational excellence with a focus on service delivery. Candidates should have a strong technical background in IBM systems along with excellent communication skills, ready to work in a dynamic team environment for optimal performance.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation and pension plan

Support for professional development

Dynamic, collaborative team environment

Qualifications

• Operational/technical experience with IBM mainframe servers required.
• Effective written and verbal communication skills needed.
• Organized and detail oriented is important.

Responsibilities

• Plan and execute weekend maintenance for production systems.
• Provide support for online systems to ensure high service levels.
• Handle technical problems within mainframe systems efficiently.

Skills

Critical Thinking

Customer Support Systems

Group Problem Solving

Installation Support

IT Service Management (ITSM)

IT Standards

IT Systems Management

Long Term Planning

Process Management

Time Management

Education

Post-secondary education or equivalent

Job description

Job Summary

Job Description

What is the opportunity?

To provide the level of expertise required to implement, support and maintain all services under the mandate of the Production Mainframe Services team, and to strive for the highest possible productions systems availability in support of our dependent clients and businesses.

What will you do?

• Plan and execute weekend maintenance to provide minimal disruption to the production environment
• Follow established Service Now guidelines for implementing change into the Production environment
• Provide the necessary support to ensure the highest level of service for all online systems
• Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations
• Responsible for following up on all outstanding problems to reduce the possibilities of future service outages and/or interruption, degradation
• Responsible for the seamless implementation of all hardware and software changes
• Dealwith hardware engineers to ensure prompt follow up on problems and preventive maintenance requirements
• Works in conjunction with the Systems Managed Storage area of Global Hosting Services to ensure disk resources are allocated in a cost efficient manner
• 24/7 shift work on rotational basis

What do you need to succeed?

Must have:

• Operational/technical experience with IBM mainframe servers
• Post-secondary education or equivalent
• Experience with incident resolution, problem management and change management
• Effective written and verbal communication skills
• Organized and detail oriented

Nice to have:

• Ability to code in the REXX programming

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and pension plan.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive and highly performing team
• Opportunities to do challenging work, making a difference and lasting impact on communities.
• Enjoy a comfortable work environment with the option to dress casually.
• Network and build lasting relationships with developers from diverse backgrounds from across Canada and the world.

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Process Management, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-20

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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