Sr. Technical Desktop Analyst

PeopleToGo; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

PeopleToGo is seeking a Senior Technical Desktop Analyst to provide vital support in Toronto. This role involves addressing technical issues, administering user accounts, and ensuring seamless operations for executive teams. Candidates should have strong experience with Lotus Notes, networking, and provide exceptional customer service in a dynamic environment.

Qualifications

• 5 to 7 years experience in PC support & Networking.
• Experience providing support to Senior Executives.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide deskside support including password resets and user administration.
• Support PC and laptop hardware troubleshooting and repairs.
• Ensure excellent customer service at the executive level.

Skills

Lotus Notes

Customer Service

Networking

Windows

Unix

Troubleshooting

Presentation Skills

Education

3 year College diploma or University degree in technology

MCSE, MCP, A+ certifications

Tools

Active Directory

BlackBerry

VPN

Imaging technologies (RIS/Image X/WDS)

Job description

Job Title : Sr. Technical Desktop Analyst

Location : Toronto, ON

Type : 12 month Contract

Starts : Immediately

Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver. 7 or 8 password resets, ID admin work, PC, Laptop and BlackBerry (BES) support to approximately 2000 end users.

Note : Client will consider cross training on Lotus Notes if all other skills / experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered.

Must Have Skills :

• Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience is desired
• Experience working in a mixed Unix / Windows environment (AIX, Windows

2003 / 2007 / 2008 / 2010, Active Directory

• Strong hands on knowledge of Break Fix : Software / Hard Drives / Peripherals
• Good understanding of basic network protocols : TCP / IP
• Knowledge of WiFi technology
• Client and BES – Blackberry hand held device, VPN remote user support
• PC / Laptop Hardware troubleshooting and repair
• Proficient in imaging technologies : RIS / Image X, WDS etc
• Excellent customer service skills – experienced at providing deskside support at the

executive level with strong presentations skills

Education / experience

• Minimum 3 year College diploma or University degree in a technology related discipline
• MCSE, MCP, A+ industry certifications preferred
• 5 to 7 years experience in PC support & Networking
• Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience
• Experience providing support to Senior Executives
• Supervisory experience is a nice to have
• BlackBerry support experience required (client and BES)
• Ability to work in a very fast paced environment and make frequent work re-prioritization decisions
• Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment
• Professional, dynamic and career minded with a strong work ethic

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