Senior Technical Account Manager - Network Security

NGP Management Oy; Burnaby; Vor Ort; CAD 104.000 - 128.000; Vollzeit

Benefits dieser Stelle

100% company paid medical, dental, and vision coverage

Health Spending Account

Employee & Family Assistance Plan (EFAP)

Critical illness, disability, and life insurance

Group Registered Retirement Savings Plan (RRSP)

Paid Time Off and flexible leave policies

Zusammenfassung

Zoomcar is seeking a Technical Account Manager to serve as the primary technical contact for our premium customers. In this role, you will provide technical support, conduct regular calls, and develop troubleshooting methods, ensuring a high level of customer satisfaction.

The ideal candidate will have a strong background in network security and routing. This position offers a compelling benefits package along with a competitive salary range of $104,000 - $128,000 annually.

Qualifikationen

• Minimum of five years relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Exceptional customer service orientation and strong communications skills.

Aufgaben

• Deliver technical support for premium customers.
• Conduct weekly status conference calls with customers.
• Develop best practice deployment and troubleshooting methodology documentation.

Kenntnisse

Network security

Routing experience

Scripting

Customer service orientation

Communication skills

Proficient with MS Office

Certifications: CCNA, CCNP, CCIE, CISSP

Willing to travel

Ausbildung

Bachelor's degree or relevant experience

Jobbeschreibung

Zoomcar is seeking a Technical Account Manager to serve as the primary technical contact for our premium customers. In this role, you will provide technical support, conduct regular calls, and develop troubleshooting methods, ensuring a high level of customer satisfaction.

The ideal candidate will have a strong background in network security and routing. This position offers a compelling benefits package along with a competitive salary range of $104,000 - $128,000 annually.