Senior System Business Analyst

CIBC Mellon; Toronto; On-site; CAD 84,000 - 126,000; Full time

Job summary

CIBC Mellon in Toronto is seeking a Business Analyst to gather, analyze and document business requirements for system changes across platforms supported by IS Operations.

You will convert business needs into clear requirements by interviewing senior management, update project status with the PM, and mentor peers while facilitating between user groups and development and QA teams.

Qualifications

• Undergrad degree in a technology discipline.
• 7-10 years of relevant business or IS experience.
• Strong knowledge of resource planning.
• Strong attention to detail.
• Well organized with effective time management skills.
• Exceptional client service orientation and commitment to meeting the expectations of internal and external clients.

Responsibilities

• Analyze and document project requirements and keep lifecycle documents updated.
• Translate the business need into verifiable system requirements by interviewing senior management and gathering requirements.
• Update Project Manager on status and issues to determine escalation.
• Support and mentor peers and business users on application queries.
• Complete BA fields in Change Synergy tool and web timesheet.
• Facilitate between user groups and IS development and QA teams by scheduling walkthroughs.

Skills

IS experience

Resource planning

Attention to detail

Time management

Client service orientation

Education

Undergrad technology degree

Tools

Change Synergy

Job description

Job Number: J0726-0294

Category: Information Technology

Employment Type: Full Time

City: Toronto

Posting Date: August 4, 2026

Closing Date: August 18, 2026

Company Information: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work. We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We're always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Gathers, analyzes and documents business requirements for various system changes on all platforms supported by the Information Services Operations Team. This individual will apply proven communication, analytical, and problem-solving skills to assist the business with system solutions

Responsibilities:

• Analyze and document project and project support requests and update documents throughout the life cycle ensuring accurate document requirements are documented.
• Convert the business need into clear, concise and verifiable system business requirements by working with senior level management to gather requirements and conducting interview sessions in order to elicit and identify the business problems.
• Responsible for updating Project Manager of project status and issues in order to determine which issues need to be escalated to the supervisor.
• Supports and mentors peers as well as business users on application queries.
• Complete BA fields in Change Synergy tool and web timesheet.
• Facilitate between the user groups and IS business groups by scheduling walkthroughs with users and IS development and QA teams.

Qualifications:

• Undergrad degree in a technology discipline
• 7 - 10 years of relevant business or IS experience
• Strong knowledge of resource planning
• Strong attention to detail
• Well organized with effective time management skills
• Exceptional client service orientation and commitment to meeting the expectations of internal and external clients.

CIBC Mellon's Values:

• Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
• Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
• Be One Family: Challenge, empower and recognize your colleagues
• Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies:

• The base salary range for this position is between $84,000 - $126,000 dependent on relevant experience.
• Please note, our recruitment process may include the use of AI-assisted tools.
• This role is for an existing opening.