Senior Strategy Manager (Community)

TELUS; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Strategy Manager to drive transformative initiatives within their Technician Field teams. This role offers the chance to enhance customer engagement and service penetration while collaborating with various teams to ensure success in go-to-market strategies. With a focus on data-driven decision-making and cross-functional relationships, you will play a pivotal role in shaping the future of customer experiences. If you are passionate about meaningful change and have a knack for storytelling through data, this opportunity is perfect for you.

Qualifications

• 5+ years of consulting or program management experience.
• Ability to communicate insights from data effectively to senior audiences.

Responsibilities

• Manage and transform Community approach within technician field teams.
• Collaborate with marketing to improve sales processes and closing tools.

Skills

Data Analysis

Communication Skills

Organizational Skills

Problem-Solving Skills

Financial Acumen

Education

University degree in Business, Finance, Engineering, or other quantitative discipline

Job description

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Description

Our team and what we’ll accomplish together

We are currently seeking a dynamic, result-oriented, and motivated Senior Strategy Manager to be an integral part of growing the Sales Performance and Culture within our Technician Field teams. This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences. This team is reimagining what can be provided by a best-in-class and trusted technician team, and the sky’s the limit!

With your passion for meaningful change and expertise in taking products to market, you will set up our technician teams for success by ensuring they are well-informed about the latest product and pricing updates. Additionally, you will collaborate with product and marketing teams to ensure technician needs are considered in our larger Go-To-Market strategies.

You’ll be empowered to transform how we engage with our support teams—changing communication, go-to-market strategies, and driving channel adoption. Through collaboration with marketing, system & channel support teams, and peer enablement teams, you’ll develop and project manage improvement plans for our technician teams.

What You’ll Do

• Manage and transform our Community approach within technician field teams to enhance service penetration, local customer engagement, while maintaining productivity and quality
• Collaborate with marketing to improve sales processes and closing tools
• Project manage a roadmap of enablement and improvement initiatives, providing requirements for development teams and coordinating rollouts with go-to-market teams and vendors
• Analyze results and develop executive recommendations for leadership and stakeholders
• Meet with stakeholders regularly to review successes and opportunities, and take action on identified gaps
• Build and manage channel support needs to ensure impact given resource constraints and competitive landscape

Qualifications

What you bring

• Ability to communicate insights from data effectively to senior audiences, known as a Storyteller
• Experience in establishing and maintaining cross-functional relationships
• Data analysis skills to prioritize and develop transformational programs influencing KPIs
• Financial acumen, including assessing unit economics and developing business cases
• Strong organizational skills, ability to multitask, prioritize, work under pressure, and meet deadlines
• Self-motivated, proactive, with problem-solving skills, and able to work independently
• Ownership mentality and proactive in addressing challenges
• Willing and able to travel

Great-to-haves

• University degree in Business, Finance, Engineering, or other quantitative discipline
• 5+ years of consulting or program management experience
• 3+ years supporting or enabling a consumer sales channel
• Familiarity with TELUS products and solutions is an asset

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: IT Services and IT Consulting, Telecommunications, Utilities