Senior Strategic Account Manager

Futureshaper.com; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Strategic Account Manager to enhance partnerships and drive content performance. This vital role involves managing relationships with diverse partners, optimizing content, and ensuring alignment with business and academic objectives. The ideal candidate will leverage their extensive experience in partner success to provide data-driven insights and collaborate with internal teams. Join a mission-driven organization that values flexibility and diversity, and help shape impactful learning experiences for millions worldwide. If you are passionate about education and partnership success, this opportunity is perfect for you.

Qualifications

• 8+ years in partner success or account management, ideally in edtech or B2B.
• Strong track record in managing partner relationships and optimizing content.

Responsibilities

• Serve as the primary contact for partners, ensuring their goals are met.
• Provide data-driven recommendations for content improvements.

Skills

Partner Success Management

Relationship Management

Data Analysis

Communication Skills

Problem-Solving

Tools

Salesforce

Tableau

Job description

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Strategic Account Manager will be the key liaison between Coursera and its diverse range of industry and university partners, ensuring that partner content performs well and meets both business and academic objectives. This role involves managing relationships, optimizing content performance, and driving long-term engagement and growth, making it a pivotal part of Coursera’s mission to deliver impactful learning experiences.

Key Responsibilities:

• Serve as the primary point of contact for assigned partners, maintaining a deep understanding of their goals, needs, and expectations.
• Build strong relationships with both industry and university partners, aligning on business content needs and academic objectives to drive mutual success.
• Provide data-driven recommendations to partners for content improvements and optimizations, ensuring relevance and effectiveness on the Coursera platform.
• Collaborate with Product, Marketing, Data Science, and other internal teams to ensure partner content is well-supported and effectively promoted across the platform.
• Provide partners with regular performance reports, detailing key metrics, successes, and areas for improvement.
• Identify and pursue opportunities for partnership expansion, such as new content offerings or additional collaboration models that align with partners’ strategic goals.

Basic Qualifications:

• 8+ years of experience in partner success, account management, or relationship management, ideally in the edtech or B2B sector.
• Strong track record in managing and nurturing partner relationships, with a focus on content performance optimization.
• Proficiency in analyzing performance metrics and using data to inform strategic recommendations.
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage partners effectively.

Preferred Qualifications:

• Familiarity with online education content, industry trends, and academic objectives.
• Experience collaborating cross-functionally with product, marketing, and data teams to drive partner success.
• Strong organizational skills and the ability to manage multiple partners simultaneously.
• Comfort with CRM and data management tools (e.g., Salesforce, Tableau).