Senior SRE - Observability & Incident Response

High Tech Genesis; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

High Tech Genesis is seeking a Systems Reliability Engineer to join our Technical Operations team in Toronto. You will own the reliability, resiliency, availability, and performance of critical enterprise systems, and drive automation to improve stability.

You will design monitoring and alerting using Splunk, Dynatrace, Grafana, and Datadog, lead incident response, and define SLOs/SLIs with RCA-driven improvements. Collaboration across engineering and risk teams is essential.

Qualifications

• Hands-on experience with monitoring, observability, and alerting tools.
• Proven track record operating large-scale enterprise platforms.
• Experience leading or contributing to RCA processes.
• Strong understanding of SRE, availability, resiliency and performance.
• Experience with incident management and ServiceNow workflows.

Responsibilities

• Own reliability and availability of large-scale enterprise platforms.
• Design and maintain monitoring, observability, and alerting frameworks.
• Lead incident response and drive remediation efforts.
• Define and track SLOs, SLIs, and error budgets.
• Coordinate incidents across engineering, product, and risk teams.
• Improve RCA processes and document remediation actions.
• Create and manage incident tickets in ServiceNow.
• Build automation to reduce MTTD/MTTR and improve stability.

Skills

Monitoring & observability

Incident response

RCA / root cause analysis

SRE principles

Ticketing workflows (ServiceNow)

Troubleshooting

Cross-team coordination

Automation & tooling

Communication skills

Tools

Splunk

Dynatrace

Grafana

Datadog

ServiceNow

Python

Go

Bash

Job description

High Tech Genesis is seeking a Systems Reliability Engineer to join our Technical Operations team in Toronto. You will own the reliability, resiliency, availability, and performance of critical enterprise systems, and drive automation to improve stability.

You will design monitoring and alerting using Splunk, Dynatrace, Grafana, and Datadog, lead incident response, and define SLOs/SLIs with RCA-driven improvements. Collaboration across engineering and risk teams is essential.