Systems Reliability Engineer

High Tech Genesis; Toronto; In loco; CAD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

High Tech Genesis is seeking a Systems Reliability Engineer to join our Technical Operations team in Toronto. You will own the reliability, resiliency, availability, and performance of critical enterprise systems, and drive automation to improve stability.

You will design monitoring and alerting using Splunk, Dynatrace, Grafana, and Datadog, lead incident response, and define SLOs/SLIs with RCA-driven improvements. Collaboration across engineering and risk teams is essential.

Competenze

• Hands-on experience with monitoring, observability, and alerting tools.
• Proven track record operating large-scale enterprise platforms.
• Experience leading or contributing to RCA processes.
• Strong understanding of SRE, availability, resiliency and performance.
• Experience with incident management and ServiceNow workflows.

Mansioni

• Own reliability and availability of large-scale enterprise platforms.
• Design and maintain monitoring, observability, and alerting frameworks.
• Lead incident response and drive remediation efforts.
• Define and track SLOs, SLIs, and error budgets.
• Coordinate incidents across engineering, product, and risk teams.
• Improve RCA processes and document remediation actions.
• Create and manage incident tickets in ServiceNow.
• Build automation to reduce MTTD/MTTR and improve stability.

Conoscenze

Monitoring & observability

Incident response

RCA / root cause analysis

SRE principles

Ticketing workflows (ServiceNow)

Troubleshooting

Cross-team coordination

Automation & tooling

Communication skills

Strumenti

Splunk

Dynatrace

Grafana

Datadog

ServiceNow

Python

Go

Bash

Descrizione del lavoro

We are seeking a Systems Reliability Engineer (SRE) to join a Technical Operations team supporting a large-scale enterprise platform. In this role, you will be responsible for the reliability, resiliency, availability, and performance of critical systems.

You will design and maintain monitoring and alerting solutions, lead incident response activities, drive root cause analysis, and develop automation to improve operational efficiency and platform stability. The ideal candidate has strong experience operating enterprise-scale environments and a solid understanding of reliability engineering and observability practices.

Responsibilities

• Own the reliability, resiliency, and availability of large-scale enterprise platforms, proactively identifying and mitigating risks to service continuity.
• Design, implement, and maintain comprehensive monitoring, observability, and alerting frameworks using tools such as Splunk, Dynatrace, Grafana, and Datadog.
• Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to measure and improve platform health.
• Lead and participate in incident response activities, serving as a technical driver during remediation efforts.
• Coordinate with engineering, product, operations, and risk teams during incidents and service-impacting events.
• Lead and improve the Root Cause Analysis (RCA) process by investigating incidents, documenting events and remediation actions, and identifying underlying causes to prevent recurrence.
• Ensure timely creation, management, and tracking of incident tickets using platforms such as ServiceNow.
• Monitor incident aging, trends, and reporting to identify opportunities for operational improvements.
• Build automation and operational tooling to reduce manual effort and improve Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR).
• Collaborate with engineering and product teams to incorporate reliability and resiliency best practices throughout the platform lifecycle.
• Proactively identify opportunities to improve system performance, availability, monitoring, and operational efficiency.

Required Qualifications

• Hands-on experience with monitoring, observability, and alerting tools, including Splunk, Dynatrace, Grafana, and Datadog.
• Proven experience operating and supporting large-scale enterprise platform environments.
• Demonstrated experience with incident response and leading or contributing to Root Cause Analysis (RCA)processes.
• Strong understanding of Site Reliability Engineering (SRE) principles, including availability, resiliency, monitoring, alerting, and system performance.
• Experience with incident management and ticketing workflows, such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to coordinate technical remediation efforts across multiple teams.
• Ability to work effectively in a fast-paced environment and respond to high-priority incidents.

Preferred Qualifications

• Experience working within financial services, payments, or embedded finance environments.
• Proficiency with scripting or programming languages such as Python, Go, or Bash.
• Familiarity with cloud platforms, containerization, and CI/CD pipelines.
• Experience defining and managing SLOs, SLIs, and error budgets.
• Experience developing automation and tooling to improve operational reliability and reduce repetitive manual tasks.
• Knowledge of modern cloud-native architectures and distributed systems.