Senior Specialist, Policy & Information Governance

Socket.dev; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Socket.dev in Toronto, Ontario, is seeking a Senior Specialist, Policy & Information Governance to design, implement and administer enterprise policy-management and records-governance frameworks. You will oversee the full lifecycle of policies and controlled documents, coordinating with Legal, Compliance, HR, Privacy, Cybersecurity, IT and business owners.

This role focuses on governance, project management and continuous improvement.

Qualifications

• Post-secondary degree or diploma in relevant field; preferred or equivalent experience.
• Minimum three years of progressively responsible experience in policy administration, document control, records management, information governance, compliance, legal operations or a related field.

Responsibilities

• Lead and administer the enterprise policy-management framework through each stage of the lifecycle.
• Coordinate drafting, review, approval and publication with cross-functional document owners.
• Monitor upcoming reviews, escalate delays, and produce status reports and metrics for management and internal audit functions.
• Support development and maintenance of records-management policies, retention schedules and disposition procedures.
• Develop templates, procedures and training materials for governance processes.

Skills

Policy governance

Records lifecycle management

Project management

Cross-functional collaboration

Documentation standards

Communication

Education

Post-secondary degree or diploma in business administration, information or records management, library and information science, legal administration, project management or a related discipline

Tools

Microsoft 365 (SharePoint & Teams)

Policy management platforms

Records management systems

Job description

Position Summary:

The Senior Specialist, Policy & Information Governance supports the design, implementation and ongoing administration of the organization’s enterprise policy-management and records-governance frameworks. The Senior Specialist coordinates the full lifecycle of corporate policies, procedures and other controlled documents, including development, review, approval, publication, communication, periodic review, revision and retirement. Working closely with Legal, Compliance, Human Resources, Privacy, Cybersecurity, Information Technology and business owners, the Specialist, Policy & Information Governance maintains reliable governance processes, project controls, records and reporting while helping ensure that information is managed in accordance with applicable legal, regulatory, contractual and operational requirements.

Key Accountabilities:

Policy and Controlled Document Management

• Lead and administer the enterprise policy-management framework and coordinate policies, standards, procedures and other controlled documents through each stage of their lifecycle.
• Drafts, revises and conforms policies assigned within the enterprise policy‑management framework, ensuring alignment with organizational standards and governance requirements.
• Create and maintain the central policy inventory, document hierarchy, ownership assignments, approval authorities, effective dates, review cycles, version history and evidence of approval.
• Coordinate and communicate with cross‑functional document owners and subject‑matter experts to support and produce clear, consistent and timely drafting, review, consultation, approval and publication processes.
• Review documents for adherence to approved templates, governance requirements, naming conventions, document‑control standards and accessibility expectations, without replacing the accountable owner’s responsibility for substantive content.
• Monitor upcoming and overdue reviews, **escalate** delays or gaps, and produce regular status reports and metrics for management and internal audit functions.
• Support enterprise policy communication, implementation and attestation processes, including coordination with Communications, Human Resources, Learning and Development and operational leaders.
• Identify obsolete, duplicative, inconsistent or uncontrolled documents and coordinate their consolidation, replacement, archiving or retirement.

Information and Records Governance

• Support the development, implementation and maintenance of records‑management policies, classification structures, retention schedules, disposition procedures and related guidance.
• Coordinate inventories of physical and electronic records across business units, locations, repositories, shared drives, collaboration platforms and approved systems.
• Work with Legal and accountable business owners to map record categories to approved retention and disposition requirements and to document decision‑making and approvals.
• Coordinate secure and defensible records disposition, including eligibility review, business‑owner confirmation, legal‑hold verification, approval, vendor activity, certificates of destruction and audit records.
• Ensure that records potentially subject to litigation, investigation, audit, regulatory inquiry or other preservation requirements are excluded from disposition unless Legal provides documented authorization.
• Support physical‑record storage, retrieval, digitization and destruction activities, including vendor coordination, chain‑of‑custody documentation and reconciliation of inventories.
• Partner with Information Technology, Cybersecurity and system owners on digital retention, deletion, access, migration and repository‑management initiatives.
• Maintain complete and auditable records of inventories, approvals, holds, exceptions, destruction activity and project outcomes.

Project Management

• Plans and delivers cross‑functional projects involving the inventory, classification, retention, digitization, storage and defensible disposition of physical and electronic records.
• Develop and maintain project charters, workplans, schedules, milestones, dependencies, risk and issue logs, decision records, budgets and status reporting for assigned initiatives.
• Lead cross‑functional project meetings, coordinate internal and external resources, track deliverables and follow up on commitments to support timely completion.
• Translate legal, regulatory and governance requirements into practical implementation plans, procedures, controls and measurable deliverables.
• Identify project risks, resource constraints, control gaps and competing priorities, **escalate** them promptly and recommend practical solutions.
• Support change management, stakeholder engagement, communications and training required to embed new policy and information‑management practices.
• Establish project and operational metrics and prepare concise progress, exception and completion reports for management and governance committees.
• Act as key point of contact to manage all applicable third‑party record retention, document destruction or change management vendors.

Governance, Advice and Continuous Improvement

• Provide practical guidance to employees and document owners on policy lifecycle, document control, records classification, retention, storage and disposition processes.
• Develop and maintain templates, procedures, toolkits, training materials and user guidance.
• Monitor adherence to approved governance processes, document exceptions and support remediation of identified gaps.
• Assist with audits, regulatory inquiries, litigation readiness, investigations and information requests by locating and producing reliable governance records.
• Monitor relevant standards, technologies and leading practices and recommend proportionate improvements to systems and processes.

Stakeholder Management

• Serve as a key point of contact for internal teams requiring policy management and records governance support.
• Provide guidance and training on related topics to internal stakeholders, fostering awareness of standards and best practices.
• Develop and deliver training sessions for internal teams to bolster understanding of policy management and records governance.

Reporting & Documentation

• Maintain accurate and up‑to‑date files, records, and correspondence.
• Generate regular reports on above‑noted categories.

Education & Experience:

• Post‑secondary degree or diploma in business administration, information or records management, library and information science, legal administration, project management or a related discipline, preferred, or an equivalent combination of education and relevant experience.
• Minimum three years of progressively responsible experience in policy administration, document control, records management, information governance, compliance, legal operations or a related field.
• Demonstrated project management experience is required, including responsibility for planning, coordinating and delivering cross‑functional projects with defined milestones, risks, dependencies and reporting obligations.
• Experience managing or supporting the disposition of physical and electronic records, including retention schedules, documented approvals, legal holds, secure destruction and audit evidence, is strongly preferred.
• Experience in a regulated, multi‑site or geographically dispersed organization is an asset.
• Experience working with Microsoft 365, including SharePoint and Teams, and with policy management, document‑management or records‑management platforms is preferred.
• Project management training or certification, such as PMP, CAPM or an equivalent credential, is an asset.
• Records or information‑governance education or certification, such as CRM, IGP or equivalent training, is an asset.
  

Knowledge, Skills and Abilities:

• Working knowledge of policy governance, document control, records lifecycle management, retention and defensible disposition principles.
• Strong project planning, organization and execution skills, with the ability to manage multiple workstreams, stakeholders and deadlines.
• Strong written communication and editing skills, with careful attention to clarity, consistency and detail.
• Sound judgment and the ability to recognize when legal, privacy, cybersecurity, regulatory or operational advice is required.
• Ability to translate complex requirements into practical workflows, tools, controls and communications.
• Strong analytical and problem‑solving skills, including the ability to identify gaps, assess risk and recommend workable solutions.
• Strong interpersonal and facilitation skills, with the proven ability to build effective relationships, communicate with cross‑functional teams and influence without direct authority.
• Discretion and demonstrated ability to handle confidential, privileged and sensitive information appropriately.
• Proficiency with Microsoft Office applications and comfort learning and administering technology‑enabled governance tools.
  

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16 000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical “corporate” job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!