Senior Specialist, Large Complex & Specialty Claims

Definity Financial Corporation; Toronto; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Company share ownership program

Incentive Program

Pension and RRSP contributions

Paid volunteer days

Educational resources

Inclusion initiatives

Wellness programs

Discounts on products and services

Job summary

Definity Financial Corporation seeks a Senior Specialist, Large Complex & Specialty Claims in Toronto to lead end-to-end management of casualty claims, including high-value and complex matters with multinational exposure. You will partner with underwriting, reinsurance, actuarial, and senior leadership to shape claim strategies and support growth in specialty lines.

You will mentor team members, share technical expertise, and contribute to continuous improvement of claims capabilities, helping

Qualifications

• University degree in any discipline.
• A two-year college diploma from a provincially recognized and funded institution.
• Chartered Insurance Professional (CIP) designation may be considered.

Responsibilities

• Manage a portfolio of complex casualty claims through full lifecycle.
• Collaborate with underwriting, reinsurance, actuarial, and senior leadership to support strategic claim management.
• Demonstrate advanced technical expertise across coverage analysis, investigation, evaluation, and litigation management.
• Provide mentorship and contribute to the technical development of team members.
• Contribute to transformation and continuous improvement of claims capabilities in new markets and specialty lines.

Job description

Senior Specialist, Large Complex & Specialty Claims

Toronto, ONT, Canada and 6 more

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

The Opportunity

The Senior Specialist, Casualty Large Complex & Specialty Claims is responsible for the end-to-end management of casualty claims, including complex specialty losses and those involving multinational exposure. The role requires close collaboration with underwriting, reinsurance, actuarial, and senior leadership to develop and execute effective claim strategies that drive optimal outcomes. In addition, this position supports the advancement of claims capabilities to facilitate growth in emerging markets and specialty lines, while contributing to organizational excellence through mentorship and the provision of technical expertise.

What to Expect

Manage a portfolio of complex casualty claims throughout the full lifecycle, including matters involving coverage concerns and emerging or novel issues.

Collaborate effectively with key stakeholders, including underwriting, reinsurance, actuarial, and senior leadership, to support strategic claim management.

Demonstrate advanced technical expertise and thought leadership across all aspects of claims handling, including coverage analysis, investigation, evaluation, litigation management, and expert coordination.

Provide mentorship and contribute to the technical development of team members through structured guidance and active participation in claims committees and roundtable forums.

Contribute to the transformation and continuous improvement of claims capabilities to support growth in new markets and specialty lines of business.

What You Bring

University degree in any discipline, a two-year college diploma from a provincially recognized and funded institution, or a fully completed Chartered Insurance Professional (CIP) designation.

A minimum of 8 to 10 years of progressive claims handling experience, with demonstrated expertise in high value / complex casualty claims management.

Experience managing Environmental, Abuse, Construction, Coverage B, Class Actions, Marine, and National Accounts with specialized service agreements is considered a strong asset.

Salary Range:$73,500 - $123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement?

We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).