Senior Specialist, IT Performance and Planning

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; On-site; CAD 104,180 - 130,225; Full time

Benefits offered by this job

Annual paid vacation

Annual performance incentive

Defined benefit pension plan

Comprehensive group insurance

Training & mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) is hiring for a Senior Specialist in IT Performance and Planning in Ottawa. You will define performance indicators, build dashboards, and translate data into insights that drive decisions and business outcomes.

The role requires building reporting capabilities, partnering with IT leaders, and delivering actionable recommendations to improve IT delivery and metrics. A strong background in Power BI and senior stakeholder communication is essential.

Qualifications

• Undergraduate degree in IT, business administration, analytics, finance, or related field or equivalent experience.
• 7+ years of experience in performance reporting, data analysis, or similar role within a complex organization.
• Proven experience developing KPIs, dashboards, and reporting solutions for senior audiences.
• Strong experience with Power BI (or similar tools).
• Strong analytical and communication skills; ability to translate data into insights.

Responsibilities

• Build and evolve IT performance measurement frameworks including KPIs, dashboards, and reporting practices.
• Deliver clear reports on IT delivery, health, and outcomes.
• Analyze complex data to identify trends, risks, and opportunities; provide actionable recommendations.
• Collaborate with IT teams to define performance measures reflecting priorities and value.
• Turn data into concise narratives to guide leadership decisions.
• Improve data quality and reporting tools across multiple sources.
• Support planning and operating model discussions with data-driven insights.
• Continuously improve reporting templates and practices.

Skills

KPIs & dashboards

Data analysis

Power BI

Stakeholder collaboration

Communication

Storytelling with data

Education

Undergraduate degree in IT/business analytics

Tools

Power BI

Job description

Salary

Your salary will typically range from $104,180.28 to $130,225.36 based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well‑functioning housing system. At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams. Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well‑being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the Role

Join the IT Performance and Planning team, in the Senior Specialist, where you’ll play a key role in building and evolving IT’s performance measurement and reporting capabilities. You’ll define meaningful performance indicators, create impactful dashboards, and turn data into insights that drive better decisions and clearer business outcomes. Help shape how IT measures, understands, and demonstrates its impact.

What You’ll Do

• Build and evolve IT performance measurement frameworks, including KPIs, dashboards, and reporting practices.
• Design and deliver clear, compelling reports that provide insight into IT delivery, health, and outcomes.
• Analyze complex data to identify trends, risks, and opportunities, and translate them into actionable recommendations.
• Partner with IT teams and leaders to define performance measures that reflect priorities and business value.
• Turn data into clear, concise narratives that help leaders quickly understand what matters and where to act.
• Improve the quality, consistency, and reliability of performance data across multiple sources.
• Contribute to planning and operating model discussions by bringing forward insights grounded in data.
• Continuously improve reporting tools, templates, and practices to make performance information easier to use and understand.

What You Should Have

• An undergraduate degree in IT, business administration, analytics, finance, or a related field. An equivalent combination of education and/or experience is considered.
• A minimum of 7 years of experience in performance reporting, data analysis, or a similar role within a complex organization.
• Proven experience developing KPIs, dashboards, and reporting solutions for senior audiences.
• Strong experience with Power BI (or similar tools), including building dashboards and presenting performance insights.
• Strong analytical skills, with the ability to work through ambiguity and generate meaningful insights from complex data.
• Strong communication skills, with the ability to translate data into clear, compelling insights that influence decisions.
• A demonstrated ability to build relationships, collaborate across teams, and bring stakeholders along in establishing consistent practices.
• The ability to connect strategy to measurable outcomes through performance indicators and reporting.

It Would Be Great If You Also Had

• Experience building or transforming a performance reporting or dashboard function.
• Familiarity with IT operating models, delivery environments, or governance practices.
• Experience driving continuous improvement or standardizing reporting practices.

Diversity and Inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non‑Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.