Bilingual Senior Specialist, IT Performance and Planning

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; On-site; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Annual vacation

Performance incentive

Defined benefit pension plan

Comprehensive group insurance

Growth and mentorship opportunities

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Senior Specialist to define and evolve IT performance measurement and reporting capabilities in Ottawa, Montreal, or Toronto. You’ll build KPIs, dashboards, and compelling reports to drive clearer business outcomes and better decisions.

You will analyze complex data, translate it into actionable recommendations, and collaborate with IT leaders to ensure measures reflect priorities and value. Occasional travel is required.

Qualifications

• Undergraduate degree in IT, business administration, analytics, finance, or a related field or equivalent experience.
• 7+ years in performance reporting, data analysis, or similar roles inside a complex organization.
• Proven experience developing KPIs, dashboards, and reporting for senior audiences.
• Strong experience with Power BI and presenting performance insights.

Responsibilities

• Build and evolve IT performance measurement frameworks with KPIs and dashboards.
• Design and deliver clear reports showing IT delivery, health and outcomes.
• Analyze complex data to identify trends, risks, and opportunities and provide actionable recommendations.
• Partner with IT leaders to define performance measures reflecting priorities and business value.
• Turn data into concise narratives to help leaders understand what matters and where to act.
• Improve data quality, consistency, and reliability across multiple sources.
• Contribute to planning and operating model discussions with data-driven insights.
• Continuously improve reporting tools, templates, and practices.

Skills

KPIs

Dashboards

Data analysis

Stakeholder communication

Bilingual English/French

Education

Undergraduate degree in IT, business administration, analytics, finance, or related field

Tools

Power BI

Job description

About the Role

Join the IT Performance and Planning team as a Senior Specialist, where you’ll play a key role in building and evolving IT’s performance measurement and reporting capabilities. You’ll define meaningful performance indicators, create impactful dashboards, and turn data into insights that drive better decisions and clearer business outcomes. Location: Ottawa (ON); Montreal (QC); Toronto (ON). Occasional travel.

What You’ll Do

• Build and evolve IT performance measurement frameworks, including KPIs, dashboards, and reporting practices.
• Design and deliver clear, compelling reports that provide insight into IT delivery, health, and outcomes.
• Analyze complex data to identify trends, risks, and opportunities, and translate them into actionable recommendations.
• Partner with IT teams and leaders to define performance measures that reflect priorities and business value.
• Turn data into clear, concise narratives that help leaders quickly understand what matters and where to act.
• Improve the quality, consistency, and reliability of performance data across multiple sources.
• Contribute to planning and operating model discussions by bringing forward insights grounded in data.
• Continuously improve reporting tools, templates, and practices to make performance information easier to use and understand.

What You Should Have

• Undergraduate degree in IT, business administration, analytics, finance, or a related field. An equivalent combination of education and/or experience will be considered.
• Minimum of 7 years of experience in performance reporting, data analysis, or a similar role within a complex organization.
• Proven experience developing KPIs, dashboards, and reporting solutions for senior audiences.
• Strong experience with Power BI (or similar tools), including building dashboards and presenting performance insights.
• Strong analytical skills, with the ability to work through ambiguity and generate meaningful insights from complex data.
• Strong communication skills in both official languages French and English, with the ability to translate data into clear, compelling insights that influence decisions.
• Demonstrated ability to build relationships, collaborate across teams, and bring stakeholders along in establishing consistent practices.
• Ability to connect strategy to measurable outcomes through performance indicators and reporting.

It Would Be Great If You Also Had

• Experience building or transforming a performance reporting or dashboard function.
• Familiarity with IT operating models, delivery environments, or governance practices.
• Experience driving continuous improvement or standardizing reporting practices.

Benefits

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support toward your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

Our Commitment to Diversity, Equity, and Inclusion

We are committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non‑Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.