Specialist, Partner Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Accrued vacation

Annual performance bonus

Training and mentorship

Inclusive workplace culture

Job summary

CMHC in Ottawa is seeking a Specialist, Partner Management to support the ongoing management of technology vendors and partners. You will help develop and implement processes for partner and vendor management and promote a strategic, outcome-focused relationship across CMHC.

This 12-month temporary position emphasizes onboarding/offboarding, risk management, and collaboration with IT teams to deliver contracted services in alignment with CMHC standards.

Qualifications

• Undergraduate degree in CS or business administration or equivalent.
• Minimum five years of vendor management experience in IT deliveries including contract negotiation, vendor performance reporting, RFP processes and relationship management.
• Advanced analytical, problem-solving and decision-making skills.
• Proven ability to develop relationships with stakeholders.
• Financial analysis abilities and vendor management research experience.
• Strong interpersonal, negotiation, communication, and stakeholder management skills.
• Ability to work in a high-activity, fast-paced environment while managing stress.
• Excellent organizational skills and ability to work independently.

Responsibilities

• Deliver large technology partner contracts and manage onboarding/offboarding activities.
• Develop, implement and communicate policies and procedures related to ongoing technology services.
• Coordinate with IT teams to ensure day-to-day operations align with CMHC requirements.
• Ensure delivery of products and services in accordance with CMHC’s Risk Management Framework.
• Act as a liaison between IT and third-party vendors.
• Collaborate with CMHC areas to ensure partners are effectively managed and contracts leveraged.
• Track and manage issues with strategic partners and hold partners accountable.

Skills

Vendor management

Contract negotiation

RFP process

Vendor performance reporting

Analytical thinking

Stakeholder management

Financial analysis

Interpersonal & communication

Education

Undergraduate degree in Computer Science or Business Administration

Job description

Job Requisition ID: 12212

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system. At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams. Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Benefits

• Accrued vacation.
• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the IT Performance and Partnership team, in the Specialist, Partner Management position, where we lead our digital transformation to accelerate housing affordability. You will provide support for the ongoing management of technology partner, third party vendors and partners. You will support the development, management and implementation of processes related to technology partner, vendor management and help to promote a strategic working relationship that is outcome focused. This is a temporary position of a duration of 12 months.

What You Will Do

• Work on the delivery of large technology partner contracts that support CMHC’s integrated business requirements including the onboarding and offboarding activities associated with transitions.
• Develop, implement and communicate expectations, policies and procedures related to ongoing technology services, as required.
• Work with Information Technology teams to ensure their day-to-day operations are aligned with CMHC requirements.
• Ensure that technology products, services and related activities are delivered in accordance with CMHC’s Risk Management Framework to mitigate reputational, financial and operational risk for CMHC.
• Act as a liaison between IT and third-party vendors.
• Collaborate with other areas of CMHC to ensure partners are effectively managed, contracts are fully leveraged and outcomes are achieved.
• Track and manage issues with strategic partners, and holds partners accountable for resolving issues.

What You Should Have

• An undergraduate degree in Computer science or business administration or a related discipline. An equivalent combination of education and/or experience can be considered.
• A minimum of five years of relevant experience dealing with vendors in the delivery of service within an information technology organization, including contract negotiation, vendor performance reporting, preparation and evaluation of requests for proposals, and relationship management.
• Advanced analytical, problem-solving and decision-making skills.
• A demonstrated ability to develop successful relationships with stakeholders.
• Financial analysis abilities, and experience conducting research and analysis related to technology vendor management.
• Strong interpersonal, negotiation, communication, and stakeholder management skills, with the ability to build effective relationships and influence.
• The ability to work in a high-activity, fast-paced environment while managing associated stress.
• Excellent organizational skills and ability to work independently.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.