Analyst, IT Portfolio Management

Canada Mortgage and Housing Corporation; Ottawa; On-site; CAD 62,000 - 78,000; Full time

Benefits offered by this job

Annual vacation

Performance incentive

Group insurance plan

Training & mentorship

Inclusive workplace

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking an Analyst, IT Portfolio Management in Ottawa to support IT performance reporting, portfolio tools, and operating model documentation. You will help keep data accurate, assist users, coordinate activities, and drive consistent processes across IT teams.

The role offers opportunities to shape how IT measures impact, with responsibilities spanning data collection, reporting, user support, and governance coordination.

Qualifications

• Undergraduate degree in business administration, information management, or related field.
• 1+ year of IT support, business analysis, coordination, or similar role.
• Strong organizational skills and ability to manage multiple tasks with guidance.
• Experience collecting, entering, organizing, or reporting data.
• Proficiency with SharePoint, Teams, Power BI, and Excel.
• Able to provide user support and coordinate meetings or trainings, collaboratively.

Responsibilities

• Collect, update, and maintain project and performance data in IT tools.
• Prepare standard performance reports for IT leaders.
• Provide first-line support to users of portfolio and performance tools.
• Maintain IT policies, process maps, and operating model docs.
• Support portfolio prioritization and governance activities.
• Create and format communications and training materials for IT initiatives.
• Coordinate training sessions and internal forums.

Skills

Power BI

SharePoint

Teams

Excel

Data reporting

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Planview

ServiceNow

Job description

Select how often (in days) to receive an alert:

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):ZZZ

Security Requirement: Reliability Status

Salary:Our salaries generally range from $62393.27to $77991.59and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the IT Performance and Planning team, in the Analyst, IT Portfolio Management position, where you’ll provide hands-on support for IT performance and portfolio reporting, portfolio tools, operating model documentation, and internal adoption activities. You’ll help keep information and data accurate and up to date, support users, coordinate key activities, and contribute to clear, consistent processes across IT.

Help shape how IT measures, understands, and demonstrates its impact.

What you'll do:

• Collect, update, and maintain project and performance data and information in IT performance and portfolio tools, helping ensure that data is accurate and complete.
• Prepare standard performance reports and organize information for review by the team and IT leaders.
• Provide first-line support to users of portfolio and performance tools, resolving routine questions and directing more complex issues to the appropriate team member.
• Maintain IT policies, procedures, process maps, templates, and operating model documentation.
• Support portfolio prioritization, governance, and improvement activities by coordinating meetings, tracking tasks, consolidating feedback, and keeping documentation organized.
• Help create and format communications, training materials, and other resources for internal IT initiatives.
• Coordinate training sessions and internal forums, including invitations, materials, participation tracking, and feedback collection.
• Work with team members and business partners to gather information, support surveys and follow-ups, and keep communication flowing.

What you should have:

• An undergraduate degree in business administration, communications, information management, or a related field, or an equivalent combination of education and experience.
• At least one year of experience in IT support, business analysis, coordination, or a similar role.
• Strong organizational skills, attention to detail, and the ability to manage several tasks and timelines with guidance.
• Experience collecting, entering, organizing, or reporting on data.
• Comfort with collaboration and productivity tools such as SharePoint, Teams, Power BI, and Excel.
• Comfort providing user support and coordinating meetings, training sessions, or other team activities, and the ability to work collaboratively and provide timely, reliable support to colleagues and internal partners.
• Strong written and verbal communication skills.
• The ability to connect strategy to measurable outcomes through performance indicators and reporting.

It would be great if you also had:

• The ability to communicate effectively in both official languages (English and French). While not required, bilingualism is considered a significant asset and would support collaboration.
• Experience in the public sector or financial services, or exposure to portfolio or service management tools such as Planview and/or Service Now, would be considered an asset.
• Familiarity with IT operating models, delivery environments, or governance practices.
• Experience coordinating meetings, workshops, training sessions, or communications in a corporate environment.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.