Senior Specialist, Customer Success & Product Advisory

Mastercard; Toronto; On-site; CAD 83,000 - 132,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Job summary

Mastercard in Canada seeks an Associate Managing Consultant, Customer Success Product Specialist, Advisors Client Services to lead delivery of complex products and drive measurable client value. You will manage projects, build executive relationships, and translate customer feedback into product and service improvements.

You will coach clients, conduct trainings, host webinars, and collaborate with product teams to prioritize enhancements, drive efficiency, and support cross-sell opportunities,

Qualifications

• Bachelor’s degree or equivalent qualification.
• Fluent local office language and English required; other languages desirable.
• Advanced Word, Excel, and PowerPoint skills required.

Responsibilities

• Coach customers to implement Mastercard products and solutions.
• Engage with startup and fintech founders to maximize value from Innovation solutions.
• Conduct product demonstrations, training, and webinars.

Skills

Customer Delivery

Consulting

Data-driven

Communication

Education

Bachelor’s degree or equivalent qualification

Tools

Word

Excel

PowerPoint

Job description

Mastercard in Canada seeks an Associate Managing Consultant, Customer Success Product Specialist, Advisors Client Services to lead delivery of complex products and drive measurable client value. You will manage projects, build executive relationships, and translate customer feedback into product and service improvements.

You will coach clients, conduct trainings, host webinars, and collaborate with product teams to prioritize enhancements, drive efficiency, and support cross-sell opportunities,