Senior Customer Success Product Specialist

MasterCard; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Senior Specialist, Customer Success to drive adoption, satisfaction and long-term value for Start Path Advisors CS-SPD in Canada. You will manage complex product deliveries, engage startup and fintech clients, and partner with product and sales teams to ensure successful outcomes.

The role emphasizes coaching, customer engagement and a data-driven approach to prioritize work and realize business impact.

Qualifications

• Advanced Word, Excel, and PowerPoint skills are required.
• Fluent English and the local office language; other languages are a plus.

Responsibilities

• Lead customer success initiatives and delivery of complex products and services.
• Build strong relationships with clients and internal stakeholders to drive value.
• Act as voice of the customer and translate insights into product improvements.
• Drive customer adoption, retention, and cross-sell opportunities.

Skills

Word

Excel

PowerPoint

Education

Bachelor’s degree or equivalent

Job description

Mastercard is seeking a Senior Specialist, Customer Success to drive adoption, satisfaction and long-term value for Start Path Advisors CS-SPD in Canada. You will manage complex product deliveries, engage startup and fintech clients, and partner with product and sales teams to ensure successful outcomes.

The role emphasizes coaching, customer engagement and a data-driven approach to prioritize work and realize business impact.