Senior Specialist, Client Services

Picton Mahoney; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking investment firm that values innovation and collaboration. As a Senior Specialist in Client Services, you'll play a pivotal role in transforming the investment landscape. This dynamic position offers significant responsibilities, allowing you to lead special projects and enhance client experiences. With a commitment to employee growth and a culture that fosters creativity, you'll thrive in an environment designed for ambitious professionals. Enjoy competitive rewards, performance bonuses, and a clear path for career advancement, all while making a meaningful impact in the world of alternative investments.

Benefits

Corporate fitness reimbursement

Volunteer and charitable donation matching

Maternity and parental leave top-up

Recognition awards

Semi-annual performance bonuses

Generous vacation entitlement

Training and development reimbursement

Extensive health and dental benefits

Healthcare spending account

Qualifications

• 3+ years of experience in mutual fund trade processing or advisor support.
• Strong understanding of KYC/AML, FATCA, and industry regulations.

Responsibilities

• Deliver operational support and ensure compliant processing of investment products.
• Engage in industry research and drive innovation within the team.

Skills

Client Services

Problem Solving

Communication Skills

Team Collaboration

Regulatory Knowledge

Education

Undergraduate degree in business or relevant field

Completion of the Canadian Securities Course (CSC)

Tools

FundSERV

Unitrax

Microsoft Excel

Job description

Great Place to Work 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025| Best Workplaces in Financial Services & Insurance 2020 - 2024 | Best Workplaces for Mental Wellness 2023 - 2025 | Best Workplaces for Giving Back 2022, 2024 | Best Workplaces for Inclusion 2024 | Best Workplaces in Ontario 2024

One of Canada’s Most Trusted Investment Brands.

At Picton Mahoney Asset Management, being alternative isn’t just what we do—it’s who we are.

Founded by industry pioneer David Picton, we’ve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canada’s most trusted investment brands, we are proudly independent—privately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Alternatively is in Our DNA.

With a team of 160 bold thinkers—one-third dedicated solely to investment management—we are specialists, not generalists. Managing $13.8 billion for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.

We’re more than investors — we’re innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

• Treat investors’ money like our own.
  
• Redefine the way investors invest.
  
• Be human—always approachable.
  
• Succeed together, one investment at a time.

These aren’t just words—they define how we think, how we invest, and how we work.

Now, we’re entering our next chapter. We’re transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of what’s next.

Thriving in Our Entrepreneurial Culture

At Picton Mahoney, you’ll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, you’ll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. You’ll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, you’ll have everything you need to develop both now and over the longer term.

The Opportunity

As we continue to transform how the world invests, we’re looking for bold thinkers and high performers to join our growing team. We are currently seeking a Senior Specialist, Client Services (Dealer and Investor Services) to play a key role within our Operations team. This individual will collaborate closely with Compliance and Sales, bringing cross-functional insight and enthusiastic execution to the role.

You’ll have the opportunity to lead and learn:

• Engage in and own special projects, industry research, and competitor analysis to drive innovation and performance.
• Deliver and own operational support, including cash flow reconciliation, across our full range of investment products, ensuring efficient and compliant processing.
• Support our Sales team by responding to advisor inquiries, due diligence questionnaires, and various external communications.
• Build trusted partnerships with external service providers, ensuring smooth information flow and alignment with our service values.
• Collaborate on new initiatives such as fund launches or updates to our investment product suite, embracing change with enthusiasm..
• Investigate and resolve investor inquiries, always prioritizing clear, authentic communication and client needs.
• Assist with client onboarding, ongoing KYC, and investor file maintenance in line with regulatory standards.
• Coordinate periodic regulatory filings with accuracy, meeting multiple deadlines with professionalism.
• Provide internal training and share knowledge to support our collective team growth.
• Manage the process for collection, verification, and accuracy of investor subscription documentation, treating every detail with care and discipline.
  

What we’re looking for:

• Undergraduate degree in business or a relevant field of study.
• Completion of the Canadian Securities Course (CSC).
• Bilingualism in French and English is considered a strong asset.
• 3+ years of related experience, ideally in mutual fund trade processing or advisor/sales support.
• Working knowledge of hedge fund and mutual fund operations and administrative functions.
• Familiarity with ETFs and platform-traded funds is considered an asset.
• Proficiency with FundSERV, Unitrax, or other trade processing systems.
• Advanced Microsoft Excel skills.
• Understanding of KYC/AML, FATCA, and applicable industry regulations.
• Collaborative mindset with the ambition to build strong cross-departmental relationships.
• Proactive work ethic with strong problem-solving skills and an honest approach to ownership.
• Clear and effective communicator—both written and verbal.
• Highly professional, organized, and flexible, with unwavering integrity.
• Ability to thrive under pressure without compromising on detail or quality.

Our Commitment to Employees

At Picton Mahoney Asset Management, we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton Wealth investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.

These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

Picton Mahoney Asset Management is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at [phone] or at [e-mail].

Picton Mahoney Asset Management does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

Job Posting Closing Date: Wednesday, May 21st at 5:00 PM EST

Please note that while we carefully review each application, only those candidates selected for further consideration will be contacted. We wish you all the best in your job search and future endeavors.