Senior Solutions Engineer - Onboarding & LMS Integration

EviSmart™; Vancouver; On-site; CAD 110,000 - 150,000; Full time

Job summary

EviSmart is seeking a Senior Solutions Engineer to own onboarding for complex, multi-module LMS implementations in dental-lab workflows. You will map products to customer LMS and workflow from sales conversations through go-live, ensuring no signed customer is lost.

You will lead onboarding calls, coordinate with Sales, Product, and Customer Success, and track progress in HubSpot to keep timelines and KPIs on target.

Qualifications

• 5+ years in a Solutions Engineer, Implementation, or Technical Onboarding role at a B2B SaaS company.
• Experience mapping a product to a customer's existing systems/workflow (LMS, practice management software, or similar) during sales and onboarding.
• Comfortable leading onboarding calls independently, including with frustrated or uncertain customers.
• Strong cross-functional communication — able to translate customer needs to Product and Product constraints back to customers.
• Organized, with good CRM/documentation habits.

Responsibilities

• Map our product to the customer's LMS and workflow during the sales process, so what gets sold matches what can actually be delivered.
• Assist Sales with scoping complex, multi-module deals — identifying LMS setup, workflow steps, and requirements that will affect onboarding before the contract is signed.
• Support demos for complex accounts, tailoring them to how the customer's LMS and lab actually operate.
• Be the liaison between Sales and Product — when a customer's LMS or workflow doesn't fit how EviSmart works today, own that conversation and drive it to a resolution.
• Work with Customer Success to improve the onboarding process and keep customers satisfied throughout.
• Own and lead onboarding calls for complex, multi-module accounts, ending each call with a clear next step.
• Ensure every onboarding is completed within the timeline promised to the customer.
• Track onboarding status accurately in HubSpot so leadership always knows where each account stands.

Skills

Onboarding leadership

Cross-functional comms

CRM/documentation

SaaS onboarding

LMS mapping

Tools

HubSpot

Job description

EviSmart is seeking a Senior Solutions Engineer to own onboarding for complex, multi-module LMS implementations in dental-lab workflows. You will map products to customer LMS and workflow from sales conversations through go-live, ensuring no signed customer is lost.

You will lead onboarding calls, coordinate with Sales, Product, and Customer Success, and track progress in HubSpot to keep timelines and KPIs on target.