Senior Solutions Engineer

DNAstack; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Senior Solutions Engineer to bridge customer success with engineering excellence. This role involves leading technical onboarding, providing hands-on support, and developing training materials to ensure client success with advanced solutions. You will collaborate with various teams to enhance solution delivery and advocate for operational excellence. Join a mission-driven team dedicated to improving health outcomes through cutting-edge technology and meaningful projects that make a difference in genomic medicine. This position offers flexible hours and a supportive environment for professional growth.

Benefits

Flexible hours

Remote-friendly culture

Competitive salary

Benefits

Stock options

Collaborative team environment

Opportunity to contribute to open science

Qualifications

• 5+ years in a Solutions Engineering or Technical Support role.
• Strong communicator able to translate between technical and non-technical stakeholders.
• Excellent problem-solving skills and ability to manage multiple projects.

Responsibilities

• Lead technical onboarding of DNAstack solutions for customers.
• Act as the primary technical point of contact for customer support.
• Develop training materials and deliver workshops for customer adoption.

Skills

Solutions Engineering

Customer Support

Technical Troubleshooting

Communication Skills

Problem-Solving

Project Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Bioinformatics

Tools

AWS

Azure

GCP

Python

Jupyter Notebooks

REST APIs

SQL

Kubernetes

Helm

Terraform

Job description

About DNAstack

DNAstack’s mission is to accelerate precision medicine and research by making complex biomedical data more accessible, interoperable, and actionable. We build innovative software that helps researchers, clinicians, and institutions derive insights and improve health outcomes. We’re proud to support global data sharing and scientific discovery while maintaining a deep commitment to privacy and security.

Role Overview

As a Senior Solutions Engineer, you will be a linchpin in bridging customer success with engineering excellence. You’ll work closely with stakeholders across product, engineering, BD, and external partners to deliver technical solutions that meet our clients’ evolving needs. This includes onboarding key large-scale initiatives and providing front-line technical support for customers.

You’ll thrive in this role if you’re an adaptable problem-solver, excellent communicator, and passionate about helping customers succeed with sophisticated technology in a fast-paced, mission-driven environment.

What You'll Be Doing

• Lead technical onboarding of DNAstack solutions by gathering customer requirements, designing tailored implementations, and coordinating timelines across teams.
• Act as the primary technical point of contact for customers, providing hands-on support, advanced troubleshooting, and ensuring the long-term success of active deployments.
• Develop and maintain training materials and onboarding guides, deliver training, webinars, and workshops to support scalable customer adoption and internal knowledge-sharing.
• Support sales and business development efforts by delivering product demos, leading proof‑of‑concept engagements, contributing to RFI/SOW responses, and validating feasibility of custom requests.
• Collaborate cross-functionally with product, engineering, and customer teams to improve solution delivery, influence roadmap decisions, and close experience gaps.
• Advocate for operational excellence by identifying ways to streamline processes, maintain technical standards, and scale services across customers and projects.

What We're Looking For

• 5+ years in a Solutions Engineering, Customer Engineering, or Technical Support role.
• Strong communicator able to translate between executive, scientific, and engineering stakeholders.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent organizational skills and ability to manage multiple ongoing projects.
• Bachelor's degree in Computer Science, Engineering, Bioinformatics, or a related field.
• Proficiency with modern cloud infrastructure and tooling:
  • Public cloud environments (AWS, Azure, GCP)
  • Bash
  • Python/Jupyter Notebooks
  • REST APIs, SQL and relational databases
  • Kubernetes, Helm, Terraform, Datadog
• Eligibility to obtain Canadian security clearance (required for select public‑sector projects).

Nice to Have

• Familiarity with secure data sharing platforms, clinical research environments, or data curation.
• Experience working directly with public sector or healthcare clients.
• Ability to write or maintain ETL/data scripts and contribute feedback to product teams.
• Experience with genomics or health data is highly desirable.

Why Join DNAstack?

• Work on meaningful projects that help improve patient outcomes.
• Be part of a collaborative, mission-driven team in a growing startup.
• Flexible hours and remote-friendly culture.
• Competitive salary, benefits, and stock options.
• Opportunity to contribute to open science and global data-sharing efforts.

Let’s Talk

If this role sounds like a fit—and you’re excited to help shape the future of genomic medicine—we’d love to hear from you. Send us your resume and a short note about why you’re interested.