Solutions Engineer SMB

Darktrace; Old Toronto; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic SMB Solutions Engineer to join their remote team. This role involves providing technical expertise in cybersecurity during the pre-sales process, working closely with Account Executives to deliver impactful presentations and solutions. As a key player, you will engage with clients, partners, and internal teams to ensure successful deployments and transitions. If you are passionate about cybersecurity and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while enjoying comprehensive benefits and a supportive work culture.

Benefits

100% medical, dental, and vision insurance

Paid parental leave

Pet insurance

Life insurance

Commuter benefits

401(k)

Qualifications

• Proven technical ability via a degree or cybersecurity certification.
• Strong communication and presentation skills in customer-facing contexts.

Responsibilities

• Accountable for technical engagement of Proof of Value from end to end.
• Designing and communicating solution architectures for deployments.
• Driving a value-selling approach to achieve technical win states.

Skills

Technical ability

Cybersecurity knowledge

Interpersonal skills

Communication skills

Presentation skills

Teamwork

Innovation

Education

Technical degree

Cybersecurity certification

Job description

The SMB Solutions Engineer, Pre-Sales (SE) role is a dynamic and varied customer-focused technical position. The SE works closely with the Account Executive (AE) as a part of the Go To Market team to provide technical and cyber defense expertise in the pre-sale process.

Responsibilities

1. Being accountable for the technical engagement of the Proof of Value (POV) (pre-sales technical trial) from end to end.
2. Designing, documenting, and communicating solution architectures for Darktrace POV deployments and full contract deployments.
3. Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical audiences to C-level executives.
4. Recommending and deploying integrations as needed for best-practice.
5. Acting as a technical point of contact between clients, partners, and internal teams within Darktrace.
6. Working closely with teammates on the Account Executive team.
7. Driving a value-selling approach to work towards a technical win state for deals.
8. Assisting with and participating in forecasting.
9. Transitioning closed accounts smoothly and successfully to post-sales account management teams (SEs, CIEs, CSMs, etc).
10. Engaging with the Channel team to act as a technical touchpoint between clients and partners.
11. Staying up to date on all Darktrace products and software versions to own the technical relationship with the client and provide up-to-date expertise.

Qualifications & Experience:

1. Proven technical ability via a technical degree program, cybersecurity certification, or commensurate experience.
2. Knowledge of technical language (computer networking and cybersecurity).
3. Excellent interpersonal and communication skills, both written and verbal.
4. Ability to clearly communicate complex technical information to a variety of audiences, and presentation skills in a customer-facing context.
5. Ability to work both independently and as part of a team in an innovative and fast-paced environment whilst delivering to deadlines.
6. Enthusiasm for innovation, experimentation, and self-development in the cybersecurity field.

Additional Details:

This role is fully remote; however, it is preferred that the individual is located near one of the Darktrace SMB hub offices (Toronto) and would be able to be physically present in that office occasionally and as appropriate in working with the sales team (for example, annual Sales Kick Off, possible trainings/events held on approximately a quarterly basis).

Benefits:

1. 100% medical, dental, and vision insurance, plus dependents.
2. Paid parental leave.
3. Pet insurance.
4. Life insurance.
5. Commuter benefits.
6. 401(k).
7. $80,000- $100,000 OTE.

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