Senior Solution Designer - Speech AI & Data Warehouse

Insight Global (United States); Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting and integrations. This role will shape how customer interaction data is captured, modeled, and reported across the contact centre environment.

The candidate will also provide technical leadership through implementation, ensuring security, privacy, and data-retention considerations are incorporated into solutions.

Qualifications

• Experience with Speech AI and conversational AI technologies.
• Design data warehouse and reporting solutions with ETL/ELT.
• Experience in contact-centre data warehouse environments with data modeling and integrations.
• Ability to provide technical leadership through implementation and security/privacy considerations.

Responsibilities

• Design solutions across Speech AI, data warehousing, reporting, and integrations.
• Provide technical leadership and guidance throughout delivery and implementation.

Skills

Speech AI

Data modeling

ETL/ELT

APIs & Integrations

Contact-centre data

Technical leadership

Security & privacy

Contact centre experience

Job description

Insight Global is seeking a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting and integrations. This role will shape how customer interaction data is captured, modeled, and reported across the contact centre environment.

The candidate will also provide technical leadership through implementation, ensuring security, privacy, and data-retention considerations are incorporated into solutions.