Solution Designer - Data Warehouse and Speech AI

Insight Global (United States); Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting and integrations. This role will shape how customer interaction data is captured, modeled, and reported across the contact centre environment.

The candidate will also provide technical leadership through implementation, ensuring security, privacy, and data-retention considerations are incorporated into solutions.

Qualifications

• Experience with Speech AI and conversational AI technologies.
• Design data warehouse and reporting solutions with ETL/ELT.
• Experience in contact-centre data warehouse environments with data modeling and integrations.
• Ability to provide technical leadership through implementation and security/privacy considerations.

Responsibilities

• Design solutions across Speech AI, data warehousing, reporting, and integrations.
• Provide technical leadership and guidance throughout delivery and implementation.

Skills

Speech AI

Data modeling

ETL/ELT

APIs & Integrations

Contact-centre data

Technical leadership

Security & privacy

Contact centre experience

Job description

Job Description

Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.

The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.

Skills and Requirements

• Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
• Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
• Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.
• Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
• Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.
• Experience providing technical leadership and solution design through implementation, not just high-level architecture.
• Understanding of security, privacy, recording, and data-retention requirements.
• - contact center specific experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].