RQ10678 - Solutions Designer - Senior (AWS Expert)

Source Code; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading technology firm in Toronto is looking for a Senior Solutions Designer specializing in AWS to deliver user-centered solutions. The role will involve leveraging AWS services to design and implement contact center solutions, particularly Amazon Connect. The ideal candidate will possess strong documentation skills and significant experience in AWS environments. This position is a contract role with onsite requirements and offers high extension potential.

Qualifications

• Experience in AWS cloud using services like Lambda, API Gateway, and others.
• Extensive experience in developing an Amazon Connect contact center solution.
• Proficient in creating technical documentation and specifications.

Skills

AWS cloud services experience

Amazon Connect implementation

System design and documentation

Tools

AWS Lambda

API Gateway

Kinesis

Job description

RQ10678 - Solutions Designer - Senior (AWS Expert)

Downtown Toronto, ON (onsite)

Contract (1 year + high possibility of extension)

The Senior AWS Solution Designer employ a unique set of skills that put the end user at the centre of EP solutions. This ensures the. This skillset is fundamental to designing and delivering an end product that is intuitive and provides an improved user experience. The skillset required is in high demand across the OPS and is difficult to obtain internally. The proposed resource will be used while ongoing attempts to secure internal resources proceeds in parallel.

Must Haves:

• 1. Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
• 2. Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
• 3. Developing and maintaining system design models, technical documentation and specifications