Senior Shift Leader (Full or Part Time)

Applytojobs; Edmonton; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Employee Meal Discounts

Leadership Development

Growth opportunities

On-the-Job Training

Bonus Program

Scholarship opportunities

Job summary

Chick-fil-A South Edmonton Common in Edmonton, AB seeks a Shift Leader to oversee daily restaurant operations, lead a high-performing team, and ensure exceptional guest experiences. The role emphasizes training, safety, and adherence to the Chick-fil-A Way while supporting the restaurant's vision and values.

The position requires availability on a variety of weekdays, including Fridays and Saturdays, with a focus on in-restaurant leadership and hands-on coaching.

Qualifications

• Experience supervising in a restaurant setting preferred.
• Ability to lead a team and motivate staff to high standards.
• Strong customer service and communication skills.

Responsibilities

• Oversee daily restaurant operations during shifts.
• Lead and motivate the team to exceed guest expectations.
• Train and develop team members per company guidelines.
• Maintain health, safety, and cleanliness standards.
• Open/close operations and cash handling procedures.
• Attend leadership meetings and respond to guest inquiries.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Team coordination

Job description

Chick-fil-A South Edmonton Common is seeking highly motivated individuals to join our team as Shift Leaders. The Shift Leader role at Chick-fil-A South Edmonton Common is more than just a job, it’s an opportunity to learn and grow! If you are a confident individual with exceptional leadership abilities and a genuine passion for the food service industry, this is an outstanding chance to advance your career. As a Shift Leader, your main responsibilities will involve overseeing and coordinating the delivery of exceptional food and ensuring the seamless operation of our restaurant. We are looking for driven, team-oriented, friendly and honest people to serve our Edmonton community. Leaders must be available a variety of weekdays and on both Friday and Saturday to fulfill our business needs.

Come partner with us as we serve our community at Chick-fil-A’s first freestanding restaurant in Edmonton!

Our Vision: To provide meaningful experiences for Guests and Team Members every day while consistently serving our community through hospitality and care.

Our Values: Integrity, Growth, Teamwork, Joy

Shift Leaders at Chick-fil-A South Edmonton Common are focused on providing excellent customer service to our Guests. We believe that a guest should consistently feel welcomed and cared for, while being served in a safe and clean environment.

Responsibilities

As a Shift Leader, you will be responsible for all, but not limited to, the following:

• Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks
• Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations
• Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge
• Maintaining a clean and organized work environment, adhering to health and safety regulations
• Ensuring the completion of daily opening, closing, cleaning and stocking checklists
• Fulfilling the opening and closing operations of the restaurant
• Front of House Shift Leaders will count drawers and ensure cash management procedures are being followed
• Back of House Shift Leaders will ensure daily food and quality assessments are completed
• Identifying operational bottlenecks and identifying ways to solve issues
• Performing regular inventory checks and assisting with ordering supplies as needed
• Upholding the restaurant's vision, mission, culture and core values
• Upholding every aspect of our Winning Hearts Everyday strategy
• Upholding all Pathway training standards within the restaurant and providing on-the-spot coaching when required
• Possessing strong personal characteristics such as humility, and a willingness to collaborate and learn
• Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
• Holding yourself accountable for fulfilling your role with integrity
• Arriving on time in a full uniform, ready to work
• Retaining, following and ensuring all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
• Performing any additional job duties assigned to support business demands and needs
• Attend leadership meetings
• Respond to guest inquiries

Requirements

• Previous experience in a supervisory role in the restaurant industry preferred
• Must be legally allowed to work past 9 PM in Alberta
• Must be legally permitted to work in Canada
• Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
• Must be able to work outside and stand for prolonged periods of time
• Must be able to work in a fast-paced environment where multitasking is essential
• Must have excellent customer service and communication skills
• Must have strong attention to detail and ability to take direction and learn
• Must be able to meet minimum availability requirements
• Must be able to work within the hours of 9:00am to 11:30pm
• Must be able to meet minimum availability requirements – availability 5 days/week, 35 hours/week, including opening/closing 2x Monday-Thursday, opening/closing 2x Friday-Saturday, and providing flexibility with availability to help meet business needs
• Must have a reliable means of transportation and be able to arrive on time for work with consistency
• Food safety certification is required within 30 days of employment.

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

• No Prior Experience Necessary: We are looking for those who have a heart to serve others.
• Flexible Hours:We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
• Closed Sundays:All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
• Work Directly with a Chick-fil-A Operator:The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Development Opportunities:Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work:At Chick-fil-A, we consider Team Members to be more than just employees. You will be a highly valued part of your Chick-fil-A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick-fil-A.
• Wage Increases: Potential for wage increase through specialization, tenure, and certification. Hourly wage increase after completing a 90-day evaluation period.

Additional Benefits at Chick-fil-A South Edmonton Common

• Employee Meal Discounts
• Personal and Professional Leadership Development
• Opportunity for Growth
• On-the-Job Training
• Bonus Program
• Scholarship Opportunities up to $25,000 per year

Company Information

Chick-fil-A is in the business of serving our Guests great food and providing remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich.

Today, Chick-fil-A restaurants serve great tasting food to millions of Guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in a restaurant open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Compensation

Starting full-time wage range from $18-21/hour

Location Address:

2060 99 St NW Edmonton AB T6N1L3

Accommodations are available on request for candidates taking part in all aspects of the selection process.