Senior Service Designer - Hybrid (Digital Government)

Service Design Jobs; Calgary; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Salary 90–100k CAD

RRSP matching

Flexible working hours

Quarterly reviews

Training budget

Social clubs

Buddy program

Job summary

J5 Design in Calgary, Alberta is hiring a Service Designer to lead digital service design in complex government environments. You will collaborate with multidisciplinary teams to translate insights into practical improvements across discovery, prototyping, testing, and implementation.

You’ll drive user research, create artefacts, and define requirements for development while ensuring accessibility and inclusive design.

Qualifications

• Six+ years in service design or digital product design.
• University degree in design; master's is a plus.
• Experience applying service design to complex challenges.
• Able to collaborate in multifunctional teams.
• Proficient with modern design and prototyping tools.
• Strong communication and facilitation; able to engage executives.
• Ability to manage competing priorities and adapt.
• Comfort with AI-enabled workflows.

Responsibilities

• Lead service design activities from discovery to implementation.
• Conduct user research and translate insights into recommendations.
• Develop user stories and acceptance criteria for digital services.
• Create artefacts: journey maps, blueprints, ecosystem maps, prototypes.
• Collaborate with product owners, designers, developers in agile settings.
• Translate findings into actionable requirements for development teams.
• Facilitate workshops and stakeholder engagements.
• Apply systems thinking to end-to-end experiences.
• Prototype and test designs with users; iterate based on feedback.
• Communicate findings to senior leadership.
• Support delivery and implementation of recommendations.
• Apply accessibility and inclusive design principles.
• Leverage AI responsibly to enhance research and design.
• Contribute to design practice through knowledge sharing.

Skills

Service design

Digital product design

Stakeholder facilitation

User research synthesis

Agile delivery

Communication/storytelling

Independent decision making

AI-enabled workflows

Education

University degree in service design or UX

Master's degree asset

Tools

Figma

Job description

J5 Design in Calgary, Alberta is hiring a Service Designer to lead digital service design in complex government environments. You will collaborate with multidisciplinary teams to translate insights into practical improvements across discovery, prototyping, testing, and implementation.

You’ll drive user research, create artefacts, and define requirements for development while ensuring accessibility and inclusive design.