Senior Service Advisor - Maple Volkswagen - 25162

Zanchin Auto Group; Vaughan; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at an established automotive group that values talent and enthusiasm. As a Senior Service Advisor, you will play a crucial role in customer communications and service, ensuring that clients receive top-notch support for their vehicle maintenance needs. With over 50 years in the industry, this company fosters a culture of integrity, respect, and career development. Enjoy a competitive compensation package and numerous perks, while working in a fast-paced environment that encourages personal growth and professional excellence. Your contributions will be valued in a team-oriented atmosphere that thrives on innovation and quality service.

Benefits

Competitive Compensation Package

Enhanced Group Benefits Program

Company-provided Tools and Equipment

Ongoing Development and Training

Employee Preferred Pricing for Vehicles

Gym Membership Discounts

Qualifications

• 4 to 7 years as a Service Advisor or in Sales/Customer Service.
• Strong communication and organizational skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide frontline customer communications and service.
• Sell recommended vehicle repair and maintenance.
• Schedule appointments and update customers on repair status.

Skills

Customer Service

Sales Experience

Communication Skills

Attention to Detail

Adaptability

Education

Secondary School Diploma

Tools

ERP Systems (CDK/Reynolds)

Customer Relationship Management Systems

Job description

A Senior Service Advisor career and employment opportunity await you.

The Power to Move You

Maple Volkswagen, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiasticSERVICE ADVISOR to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible to provide frontline customer communications and service for the department. Specifically:

• sell recommended and required vehicle repair/maintenance
• serve as the liaison between the customer and automotive service technician
• explain nature of vehicle maintenance and costs
• advise customers on how to look after the vehicle and stress the importance of maintenance
• schedule appointments; contact customers with vehicle repair status updates/follow-ups
• accurately prepare repair orders and invoices

About you….

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

• 4 to 7 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.