Senior Service Advisor – Heavy Equipment Maintenance

Toromont Cat; Pointe-Claire; On-site; CAD 59,000 - 74,000; Full time

Benefits offered by this job

Flexible work schedules

Training programs

Total rewards package

Job summary

Toromont Cat is seeking a Service Advisor in Canada to support service operations across multiple locations in Eastern Canada. The role emphasizes safety, customer service, and coordinating repairs with technicians.

The position offers a strong total rewards package, opportunities for flexible schedules, and training through Toromont’s internal teams to help you grow within the Caterpillar dealership network.

Qualifications

• Minimum post-secondary education.
• Minimum 5 years experience in service operations.

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours.
• Update and manage Service Scheduler in a timely and accurate manner.
• Schedule both machine repairs and preventative maintenance for the Technicians.
• Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs.
• Provide customer support for incoming calls and effective follow up during and after machine repairs.
• Open and structure work orders, check for service letters, warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler.
• Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate.
• Source parts and tools during job set-up and provide shipping instructions to the site.
• Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts processed.
• Assist with Warranty and Goodwill processing including documentation requirements and no charge claims.
• Maintain current information cascading to required Service Supervisors, Product Support Manager, MSRs and PSSR.
• Review and maintain WIP daily to support invoicing process and KPIs.

Education

Post-secondary education

Job description

Toromont Cat is seeking a Service Advisor in Canada to support service operations across multiple locations in Eastern Canada. The role emphasizes safety, customer service, and coordinating repairs with technicians.

The position offers a strong total rewards package, opportunities for flexible schedules, and training through Toromont’s internal teams to help you grow within the Caterpillar dealership network.