Senior Security Systems Technician
New Age Group
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Benefits offered by this job
Job summary
The New Age Group is seeking a Senior Security Systems Technician to lead advanced installations, commissioning, and troubleshooting across access control, surveillance, and fiber optics. You will ensure quality workmanship, meet customer requirements, and mentor junior technicians.
You will oversee complex projects, review installation workmanship, perform QA inspections, support manufacturer training, and provide technical escalation support while upholding safety standards.
Qualifications
- Minimum 5+ years of industry experience in commercial security systems.
- Experience with access control, video surveillance, and structured cabling.
- Advanced troubleshooting across security systems and networks.
- Ability to lead projects and mentor junior technicians.
- Demonstrated commitment to safety, quality, and customer satisfaction.
Responsibilities
- Lead advanced installations, commissioning, and testing of security systems.
- Mentor Apprentices, Labourers, and junior technicians.
- Review installation quality and workmanship; coordinate projects.
- Support commissioning, escalations, and manufacturer training initiatives.
- Conduct QA inspections and ensure compliance with standards.
Skills
Education
Tools
Job description
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.
- Provide technical support to field technicians.
- Assist with project planning and execution.
- Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
- Review installation quality and workmanship.
- Support commissioning and technical escalations.
- Assist with manufacturer training initiatives.
- Advanced troubleshooting of intrusion alarm systems.
- Commission complex alarm installations.
- Resolve communication failures.
- Conduct ULC-related inspections and testing.
- Support monitoring integrations.
- Configure and commission complex access control systems.
- Troubleshoot controllers, readers, and field devices.
- Support enterprise-level deployments.
- Verify system performance and functionality.
- Conduct quality assurance inspections.
- Configure and commission advanced IP surveillance systems.
- Troubleshoot networked video systems.
- Optimize camera layouts and performance.
- Conduct surveillance system audits.
- Verify recording retention and performance standards.
- Fiber troubleshooting
- Fiber certification
- Fiber commissioning
- OTDR testing
- Interpreting OTDR results
- Diagnosing communication failures
- Documenting fiber deficiencies
- Commission newly installed systems.
- Verify programming.
- Verify customer requirements are met.
- Conduct acceptance testing.
- Perform final system verification.
- Resolve deficiencies prior to customer turnover.
- QA inspections
- Workmanship reviews
- Installation audits
- SOP verification
- Deficiency identification
- Corrective action recommendations
The Senior Technician acts as a quality gatekeeper before customer acceptance.
- Access Control Systems
- Video Surveillance Systems
- Intrusion Alarm Systems
- Mobile Applications
- User Management
- Basic Troubleshooting
- System Reporting Functions
- Service Reports
- Inspection Reports
- Commissioning Reports
- Certification Reports
- Deficiency Reports
- As-Built Documentation
- Customer Turnover Documentation
- Minimum 5+ years of industry experience
- Commercial security systems experience
- Access control experience
- Video surveillance experience
- Structured cabling experience
- Fiber optic experience
- Advanced troubleshooting experience
- OTDR Testing
- Fiber Certification
- System Commissioning
- Complex Access Control Systems
- Enterprise Surveillance Systems
- Quality Assurance Inspections
- Customer Training
- Project Coordination
- Technical Escalation Support
- Advanced Troubleshooting
These competencies align with New Age's Senior Technician certification requirements.
- ICT
- Axis Communications
- Milestone XProtect
- CDVI
- Mircom
- DoorGuard
- UniFi Networking
- Working at Heights
- WHMIS
- Aerial Lift Certification (Scissor Lift)
- Aerial Lift Certification (Boom Lift)
- Valid Ontario Driver's License
- ULC Intrusion Certification
- ULC Protective Signalling Systems
- ATC Certification
- ICT Certification
- Axis Certification
- Milestone Certification
- Fiber Certification
- Manufacturer Technical Certifications
- Mentor junior staff.
- Verify field workmanship.
- Review technician documentation.
- Assist with technician evaluations.
- Support technician development plans.
- Promote safety and quality standards.
- Enforce New Age Health & Safety policies.
- Conduct Job Hazard Assessments.
- Maintain safe work practices.
- Lead by example.
- Ensure PPE compliance.
- Verify safe use of ladders and aerial lifts.
- Report and correct unsafe conditions.
Senior Technicians are expected to enforce all New Age installation standards.
Zip ties are not permitted on structured cabling installations.
- Velcro Straps
- J-Hooks
- Basket Tray
- Ladder Tray
- Approved Cable Management Systems
Senior Technicians are responsible for identifying and correcting non-compliant installations.
New Age offers structured progression opportunities:
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.
- Takes ownership of projects.
- Leads by example.
- Maintains high workmanship standards.
- Enjoys mentoring others.
- Has strong technical troubleshooting skills.
- Is customer focused.
- Is organized and accountable.
- Demonstrates professionalism in all interactions.
- Competitive compensation based on experience and certifications
- Company vehicle
- Company phone
- Paid manufacturer certifications
- Career advancement opportunities
- Health and dental benefits
- Ongoing technical training
- Leadership development
Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.
Hourly Rate: $55.00/Hour
Reports to: Lead Technician/Operations Manager
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