Senior Salesforce & Service Cloud Analyst

Sobeys; Burnaby; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discount (Total Rewards)

Retirement programs

Learning and development opportunities

Job summary

Sobeys is seeking a Senior Application System Analyst to advance Salesforce platforms (Service Cloud, B2B Cloud) within the IT Ecommerce and Shared Solutions Team. The role supports Sobeys customers and drives improvements across multiple cloud platforms from our Burnaby, BC office and other Canadian locations.

The ideal candidate has a Salesforce Administrator Certification, 6+ years IT experience, and strong collaboration skills to lead cross-functional teams.

Qualifications

• Bachelor's degree in CS, business or a related field.
• Minimum 6 years IT experience.
• Salesforce Administrator Certification is required.
• Experience with Salesforce Service Cloud / B2B Commerce Cloud is a plus.
• Experience with API development or system integrations is a plus.

Responsibilities

• Provide Level 2 & 3 application support with root-cause analysis.
• Lead the full development life cycle from intake to release.
• Translate business needs into enhancements with the Solution Architect.
• Monitor performance and automate processes where possible.
• Collaborate with vendors and cross-functional teams.
• Mentor teams and manage product backlogs and priorities.
• Support continuous improvement initiatives and share best practices.

Skills

Customer-first mindset

Excellent communication skills

Vendor management

Leadership / mentoring

Education

Bachelor's degree in Computer Science, Business Administration or related

Tools

Salesforce Service Cloud

Salesforce B2B Commerce Cloud

Experience Cloud

Microsoft Azure

Job description

Sobeys is seeking a Senior Application System Analyst to advance Salesforce platforms (Service Cloud, B2B Cloud) within the IT Ecommerce and Shared Solutions Team. The role supports Sobeys customers and drives improvements across multiple cloud platforms from our Burnaby, BC office and other Canadian locations.

The ideal candidate has a Salesforce Administrator Certification, 6+ years IT experience, and strong collaboration skills to lead cross-functional teams.