Senior Application System Analyst

Sobeys; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Sobeys seeks a Senior Application System Analyst to optimize Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio. The role can be based out of Calgary or other main offices.

You will lead end-to-end development, mentor teams, translate business needs into enhancements, and ensure robust support and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration or related field.
• Minimum of 6 years of progressive IT experience.
• Salesforce Administrator Certification is required.
• Experience with Salesforce Service Cloud and B2B Commerce Cloud is preferred.
• API development and system integrations experience is a plus.
• Retail industry experience is preferred.
• PM certification is a plus (e.g., CAPM, PMP, CSM).

Responsibilities

• Lead a portfolio of Salesforce Service Cloud platform work streams.
• Provide Level 2 & 3 application support including root cause analysis.
• Mentor teams translating business needs into enhancements or fixes.
• Develop and maintain system documentation and standards.
• Collaborate with Solution Architect and development team on high-level design.
• Drive continuous improvement and risk mitigation across platforms.
• Oversee end-to-end development lifecycle from intake to release.

Skills

Salesforce Admin

Team leadership

Backlog management

Stakeholder communication

IT support

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce Service Cloud

Salesforce B2B Commerce Cloud

Microsoft Azure

APIs

Job description

Senior Application System Analyst, Salesforce Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio. Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including Calgary, AB; Mississauga, ON, Burnaby, BC.

What you’ll be focusing:

• Work within a multi-skilled team in charge of a portfolio of Service Cloud platform.
• Demonstrate deep knowledge of Salesforce Core Platform.
• Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application.
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation.
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary.
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models.
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design.
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications.
• Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects.
• Support project activities and deliverables as needed.
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

What you have to offer:

• A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology.
• Minimum of 6 years of progressive experience in IT.
• Salesforce Administrator Certification is a must.
• Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus.
• Experience in managing internal development teams, outsourced service providers and vendor relationships.
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
• Experience in managing and prioritizing multiple product backlogs.
• Previous experience in the retail industry is preferred.
• Project Management certification is a plus (e.g. CAPM, PMP, CSM).