Senior Application System Analyst

Sobeys; Burnaby; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discount (Total Rewards)

Retirement programs

Learning and development opportunities

Job summary

Sobeys is seeking a Senior Application System Analyst to advance Salesforce platforms (Service Cloud, B2B Cloud) within the IT Ecommerce and Shared Solutions Team. The role supports Sobeys customers and drives improvements across multiple cloud platforms from our Burnaby, BC office and other Canadian locations.

The ideal candidate has a Salesforce Administrator Certification, 6+ years IT experience, and strong collaboration skills to lead cross-functional teams.

Qualifications

• Bachelor's degree in CS, business or a related field.
• Minimum 6 years IT experience.
• Salesforce Administrator Certification is required.
• Experience with Salesforce Service Cloud / B2B Commerce Cloud is a plus.
• Experience with API development or system integrations is a plus.

Responsibilities

• Provide Level 2 & 3 application support with root-cause analysis.
• Lead the full development life cycle from intake to release.
• Translate business needs into enhancements with the Solution Architect.
• Monitor performance and automate processes where possible.
• Collaborate with vendors and cross-functional teams.
• Mentor teams and manage product backlogs and priorities.
• Support continuous improvement initiatives and share best practices.

Skills

Customer-first mindset

Excellent communication skills

Vendor management

Leadership / mentoring

Education

Bachelor's degree in Computer Science, Business Administration or related

Tools

Salesforce Service Cloud

Salesforce B2B Commerce Cloud

Experience Cloud

Microsoft Azure

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Senior Application System Analyst, Salesforce

Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including Calgary, AB; Mississauga, ON; Burnaby, BC.

Here’s What You’ll Be Focusing

• Work within a multi-skilled team in charge of a portfolio of Service Cloud platform.
• Demonstrate deep knowledge of Salesforce Core Platform.
• Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application.
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation.
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary.
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models.
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design.
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications.
• Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects.
• Support project activities and deliverables as needed.
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

What You Have To Offer

• A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology
• Minimum of 6 years of progressive experience in IT.
• Salesforce Administrator Certification is a must.
• Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus.
• Experience in managing internal development teams, outsourced service providers and vendor relationships.
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
• Experience in managing and prioritizing multiple product backlogs
• Previous experience in the retail industry is preferred.
• Project Management certification is a plus (e.g. CAPM, PMP, CSM)

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.