Senior Salesforce Business Systems Analyst

Intello Technologies Inc.; Toronto, Ottawa, Edmonton, Calgary, Vancouver; Hybrid; CAD 92,000 - 138,000; Full time

Job summary

Join a forward-thinking technology team at a leading company focused on digital transformation. As a Senior Salesforce Business Systems Analyst, you will design and implement innovative solutions that enhance operational efficiency and drive customer satisfaction. Bring your Salesforce expertise and help shape the future of CRM solutions.

Benefits

Comprehensive rewards package

Minimum 3 weeks vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth opportunities

Qualifications

• 5+ years of experience working with Salesforce.
• Strong knowledge of automation tools including Process Builder and Flow.
• Experience in project management and agile methodologies.

Responsibilities

• Design and implement scalable business solutions on Salesforce.
• Collaborate with stakeholders to define and manage functional requirements.
• Provide mentorship and guidance to Business Analysts and team members.

Skills

Salesforce product knowledge

Administration

Configuration and automation tools

Facilitation

Negotiation

Risk assessment and management

Education

Advanced Administration Certification

CPQ Certification

Tools

Salesforce

AWS

Azure

Jira

Job description

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Senior Salesforce Business Systems Analyst

Location:

Toronto, ON, CA Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, BC, CA Burnaby, BC, CA

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

The CRM Team manages two robust Salesforce platforms that serve over 2000 end users across TELUS Health's Sales and Service environments. These platforms are critical in driving customer relationship management, streamlining business processes, and enabling data-driven decision making. Working closely with the Strategy team, we architect and implement innovative technical solutions that enhance operational efficiency and deliver measurable business value to our partners.

Our team plays a pivotal role in digital transformation initiatives, focusing on optimizing Salesforce capabilities to meet evolving business needs. Through strategic implementation and continuous improvement of CRM solutions, we enable our business partners to deliver exceptional customer experiences while maximizing operational effectiveness.

What you’ll do

• Design, develop, test, document and deploy high quality and scalable business solutions on the Salesforce.com (SFDC) platform based on industry best practices as well as business needs.
• Work with key stakeholders to define and manage functional Salesforce system requirements.
• Provide guidance and technical solutions to Business Analysts (BA's) and other team members.
• Collaborate with BA's, developers and QA to implement effective system changes.
• Collaborate with and provide mentorship to other BSAs to ensure end to end solutions are effective and impact is assessed.
• Manage weekly release / deployments of enhancements
• Manage salesforce data feeds, imports and other integrations
• Proactive system maintenance including release updates, health checks, optimization, refresh

What you bring

• Strong Salesforce product knowledge with 5+ years of experience
• Advanced Administration Certification
• CPQ Certification
• Skilled in configuration and automation tools
• Facilitation, negotiation, risk assessment and management skills
• Advanced skills with all automation tools including, Process Builder, Flow, assignment rules, approval processes

Great to haves

• Scrum Product Owner and/or Certified Scrum Master certification
• Experience with AWS, Azure, Jira
• Experience with demand tools

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.