Senior Salesforce Business Analyst — Banking & Compliance

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. seeks a Salesforce Business Analyst/Functional Lead to deliver Salesforce solutions in a regulated financial services context.

You will collaborate with stakeholders, architects, and product teams to define requirements and ensure scalable, compliant deployments. Role requires deep knowledge of Salesforce Financial Services Cloud, banking workflows, and integration with core banking systems, plus Agile and DevOps familiarity.

Qualifications

• Salesforce BA with relevant degree in Engineering or related field.
• 5+ years as a Salesforce Functional Lead in financial services.
• Experience delivering Salesforce solutions at enterprise scale in regulated environments.
• Strong understanding of banking workflows and financial compliance.
• Expertise in Salesforce Financial Services Cloud and core banking integrations.
• Ability to lead cross-functional discussions with executives and teams.
• Familiarity with Agile, Jira, Confluence, and DevOps in large setups.

Responsibilities

• Collaborate with stakeholders to understand business objectives, requirements, as-is and future state processes.
• Facilitate workshops and requirement sessions with product owners, architects and tech leads.
• Propose Salesforce out-of-the-box solutions; design custom options with tech teams.
• Present options to the Salesforce design authority for review and decision making.
• Perform POC and impact analysis on Salesforce processes and data, and present options to the Product Owner.
• Create Epics, user stories, and documentation summarized in Confluence.
• Participate in SCRUM ceremonies and lead refinement sessions.
• Support QA by providing functional scenarios, clarifying requirements and reviewing test cases.
• Assist in defect triage and ensure Salesforce security and compliance.
• Ensure Salesforce compliance with best practices and security standards.

Skills

Salesforce BA

Functional Lead

Salesforce at scale

Banking workflows

Salesforce Financial Services Cloud

Cross-functional leadership

Agile Jira Confluence

Education

Engineering or related education

Tools

Jira

Confluence

DevOps

Job description

Tata Consultancy Services Canada Inc. seeks a Salesforce Business Analyst/Functional Lead to deliver Salesforce solutions in a regulated financial services context.

You will collaborate with stakeholders, architects, and product teams to define requirements and ensure scalable, compliant deployments. Role requires deep knowledge of Salesforce Financial Services Cloud, banking workflows, and integration with core banking systems, plus Agile and DevOps familiarity.