Senior Salesforce BSA – FSC

FP Inc.; Toronto; Hybrid; CAD 110,000 - 131,000; Full time

Job summary

FP Inc. in Downtown Toronto is seeking an IT Business Analyst to lead and support day-to-day project activities, ensuring adherence to risk culture, compliance standards, and operational controls.

The role offers a hybrid work arrangement (2-3 days in-office) and a six-month term. You will collaborate with business and technical stakeholders to gather requirements, translate them into specifications and user stories, and help deliver Salesforce and ncino-based solutions for Commercial Customers

Qualifications

• Elicit, analyze and document business and technical requirements for Salesforce features and integrations.
• Experience with Big 5 banks or equivalent in project delivery.
• In-depth Salesforce knowledge including Financial Services Cloud, Service Cloud and Sales Cloud.
• Experience configuring Salesforce functionality and user management.
• Proficient in translating business needs into actionable specifications and stories.

Responsibilities

• Collaborate with business and technical stakeholders to gather, analyze and refine requirements.
• Lead day-to-day project activities while ensuring risk, compliance and controls.
• Translate business needs into clear specifications and user stories for development teams.
• Design, develop and deliver Salesforce/nCino-based solutions for commercial customers and internal users.
• Maintain and enhance Salesforce platform, ensuring availability and timely issue resolution.
• Stay current with Salesforce and nCino technologies and best practices.
• Foster collaboration and continuous improvement across the team.

Skills

Requirements gathering & integration

Big 5 bank experience

Salesforce Platform expertise

Platform configuration

Financial Services Cloud

Business analysis & planning

Salesforce Admin Certification

Education

Bachelor's degree in CS/CE or related

Salesforce Certifications (nice to have)

Tools

Salesforce

nCino

Job description

JOB DESCRIPTION

Location:

Hybrid (2-3 days in-office)| Downtown, Toronto

Duration:

6 Months

Our client, a leading financial institution in Downtown Toronto, is looking for an IT Business Analyst to Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.
• Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.
• Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.
• Contribute to the design, development, and delivery of software solutions for Bank’s Commercial Customers and internal users, with a focus on scalability, usability, and compliance.
• Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.
• Stay current with Salesforce & nCino technologies, awareness of industry best practices, applying relevant updates and innovations to improve platform capabilities.
• Foster a collaborative environment that promotes continuous improvement, operational efficiency, and proactive risk management across the team.

Must Have Skills:

• 10+ years of requirements Gathering & Integration Experience: Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.
• Must have considerable experience working within big 5 banks or equivalent
• Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands‑on experience in configuration and user management.
• Platform Configuration Skills: Experience in building and configuring out‑of‑the‑box Salesforce functionality, leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.
• Hands‑On Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.
• Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories.

Nice-To-Have Skills:

• Salesforce Admin Certification is highly preferred.

Soft Skills Required:

• Ability to translate technical knowledge into business value.
• Strong communication skills to be able to communicate with various stakeholders/external teams and problem-solving
• Working collaboratively – strong team player
• Capable of adapting quickly, managing multiple demands & competing priorities, while meeting deadlines
• Proven ability to take initiative and be innovative.

Education:

• Bachelor's degree in a technical field such as computer science, computer engineering or a related field preferred
• Salesforce Certifications are nice to have

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $80/hr -$95/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.