Senior Salesforce Administrator

Logix Federal Credit Union; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading company in the data center sector seeks a Senior Salesforce Administrator in Toronto. This pivotal role involves managing Salesforce systems, providing technical support, and working collaboratively on projects. Ideal candidates have significant IT experience, Salesforce expertise, and a strong problem-solving ability.

Qualifications

• 5 - 8 years of IT experience in an enterprise environment.
• In-depth knowledge of Salesforce products and functionalities.
• Experience with system/application issues and solutions.

Responsibilities

• Oversee Salesforce operations, security, and availability.
• Provide advanced technical support and solutions.
• Coordinate with IT for production support and enhancements.

Skills

Salesforce Administration

Technical Support

Problem-Solving

Collaboration

Communication

Education

Computer Science Degree

Tools

Salesforce

Apex

SOQL

Job description

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix SM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

In this position, you will be the Senior Administrator of the company Salesforce system, overseeing the operation of Sales Cloud, CPQ, and Revenue Cloud services.

In your day-to-day work, you will:

• Oversee platform availability, security, and core function
• Provide break/fix support and guidance to Sales staff
• Assist separate Salesforce engineering teams in their project work

Responsibilities

• Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT
• Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service, including the resolution of large, complex production system problems
• Provide systems analysis expertise and regularly consider the business implications of the application of technology to the current business environment
• Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis
• Coordinate the system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
• Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used
• Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives
• Participate in blue/purple team exercises, design and execute DR/BCP/IR tabletop exercises, update processes and documentation based on lessons learned

Required Qualifications

• A computer science related baccalaureate degree from an accredited college, or equivalent experience
• Minimum of 5 - 8 years’ experience in IT in an enterprise environment
• Proven work experience as a Salesforce Administrator
• In-depth knowledge of Salesforce products and their functionalities
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience with a variety of development languages, including Apex
• Ability to quickly understand complicated data flows to identify and validate business requirements.
• A team player with the willingness to establish a strong positive working relationship with all areas of the business
• Ability to work effectively, independent of assistance or supervision
• Ability to clearly communicate IT matters to executives, auditors, end-users, and engineers using appropriate language, examples, and tone

Preferred

• Salesforce Advanced Administrator Certification
• Experience with Apex and SOQL
• Experience with NetSuite, ServiceNow, MuleSoft, and or IT or data center management systems

***Applicants must be authorized to work for any employer in Canada. We are unable to sponsor or transfer sponsorship of an employment visa / work permit at this time.***

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer.Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.If you need assistance in applying for any of our open positions, please contact us at [e-mail] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/ .

Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for:

• Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures, and standards.
• Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.
• Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.
• Actively participating in Cologix’ efforts to maintain and improve information security
  

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