Salesforce Administrator (Toronto, Ontario)

OpenTable; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading technology company in the restaurant industry is seeking a Salesforce Administrator to enhance their Salesforce systems. In this role, you will collaborate with various departments to optimize processes and drive operational efficiency. The ideal candidate has 3-5 years of Salesforce Admin experience, strong communication skills, and a knack for problem-solving.

Benefits

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Company-wide week off

Paid parental leave

Generous paid vacation

Qualifications

• 3-5 years of Salesforce Admin experience, preferably in Lightning.
• Experience managing feature requests and building Salesforce reports.
• Strong problem-solving and organizational skills.

Responsibilities

• Maintain and improve Salesforce architecture.
• Design and implement system enhancements.
• Support remote teams with Salesforce tools.

Skills

Salesforce Admin experience

Problem solving

Communication skills

Education

Salesforce Administrator Certification

Tools

Salesforce

Excel

Job description

Toronto, Canada

*Please note that we are only accepting candidate's based in EST*

With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Reporting to the Senior Manager - Business Optimization, this position is responsible for maintaining and improving OpenTable’s Salesforce architecture and supporting the Global Sales & Services team in its usage of SFDC. You will work with multiple Clouds/platforms and partner cross-functionally with several departments including Sales, Account Management, Onboarding, Marketing, Support, Finance, and Product to manage a complex Salesforce organization. You’ll be focused on customizing OpenTable’s Salesforce instance with a full understanding of options and standard processes.

Internal systems play a key role in the success of our business and our ability to provide excellent support for our restaurants and diners. This role will work closely with our Revenue Operations and Business Optimization teams to design and implement enhancements for existing systems and build new solutions that support the goals of the organization. In this role, you’ll consistently be asked to analyze, design, and optimize processes in order to increase user adoption and ultimately grow revenue. You’ll create documentation and materials as they pertain to various user types/groups, and will be instrumental in supporting and offering recommendations around the usage and structure of internal Sales & Services tools such as Service Cloud Voice, Geopointe, Calendly, and Groove.

In this role, you will:

• Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
• Build strong working relationships and in-depth knowledge of our internal departments and their processes in order to identify areas of opportunity
• Design new business processes that will improve operational efficiency across the organization
• Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
• Answer technical inquiries quickly and clearly every day
• Support SFDC onboarding/offboarding processes
• Act as a Salesforce subject matter expert and trusted advisor for all internal users, calling out issues as needed

Please apply if:

• 3-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
• Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
• The ability to use advanced automations to solve complex business problems
• Experience with Salesforce integrations and their implications
• Excellent verbal, written, and visual communication skills
• Strong problem solving, judgment, and organizational skills
• The capacity to grasp and learn complex concepts quickly and independently
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
• Enthusiasm around implementing technical solutions that make OpenTable employees more efficient

Required and preferred skills:

• Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
• Experience with Sales Cloud is required (Service and Experience Cloud is a plus)
• Proficient in Excel, and managing large data sets (Data Loader preferred)
• Ability to write clear, concise users stories and process changes/instructions
• Experience in Agile development methodology (Agile/Scrum ninja is a plus)
• Experience with Lucidchart or other design applications
• Experience with system internationalization/localization
• Experience with DocuSign is a plus
• Experience with Sarbanes Oxley Compliance is a plus
• Preferred Certifications: Salesforce Administrator, Advanced Administrator, and AI Specialist
• Preferred Superbadges: Service Cloud Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and/or Process Automation Specialist, Duplicate Management, Picklist Administration, Build a Discount Approval Process, Formulas & Validations

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Diversity, Equity, and Inclusion

At OpenTable, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).

#LI-BR1

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

Select...

Select...

Start date year

End date month Select...

End date year

LinkedIn Profile

Website

How did you hear about this job?

If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here:

If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here:

Acknowledge/Confirm

KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, ‘KAYAK and OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.

If you currently reside in the United States, please select your region: Select...

Have you previously worked or currently work for one of our sister brand companies?

Booking Holdings

booking.com

FareHarbor

FareHarbor US

Getaroom

KAYAK

OpenTable

Priceline

Where do you currently reside? * Select...

Are you currently based in Toronto, Canada? * Select...