Senior Salesforce Administrator (12-month contract)

Make-A-Wish ® International; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Make-A-Wish Canada is seeking a Sr Salesforce Administrator to manage Salesforce environments and lead projects. This full-time, hybrid role in Toronto offers meaningful opportunities to impact children's lives through wishes. Join a collaborative team focused on innovation and community.

Benefits

Annual vacation starting at three weeks

Employee Wellness Program

Continuous learning and development opportunities

Fun employee activities and contests

Qualifications

• 5+ years of experience in a system administrator role managing Salesforce.
• Expert understanding of Salesforce platform and data management.

Responsibilities

• Lead development and management of Salesforce environments.
• Manage change control processes and support user community.

Skills

Leadership

Project Management

Data Management

Education

Salesforce Administrator certification (CRT101)

Tools

Salesforce

Office 365

Job description

4211 Yonge St, North York, ON M2P 2A9, Canada

Job Description

"The best prescription I've ever given is a wish."

-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”

–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

MISSION, VISION AND VALUES

Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

WHERE YOU COME IN

We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Senior Manager of Business Applications, you will lead the development and management of Salesforce environments, overseeing DevOps processes, change control protocols, and coordination with development resources, while closely working with internal stakeholders. Strong leadership, project management, and technical skills are essential to drive success in this dynamic and impactful position.

This role is based in Toronto (North York) and is a full-time, hybrid, 12-month contract position.

WHAT YOU WILL DO

• Lead the evaluation, scope, design, development, and deployment of changes to the Salesforce environments, ensuring adherence to change control protocols.
• Manage the change control process and DevOps environments to ensure all modifications are thoroughly tested, documented, and approved before deployment.
• Manage the implementation of system enhancements and integrations, maintaining high standards of quality and compliance.
• Act as a project manager for Salesforce-related initiatives, coordinating resources, setting and meeting targets, and ensuring timely delivery of projects aligned with business objectives.
• Support the user community, track and resolve system, process, and data-related issues within set performance metrics.
• Lead all system administrative functions including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Support the Salesforce Administrator by providing expert-level second-tier support and managing escalations.
• Lead development of new data integrations and automation of processes where feasible, and continually maintain data health and value.
• Manage release updates and maintain disaster recovery and business continuity controls.
• Provide technical subject-matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.
• Act as the liaison between users, vendors, and application development partners.
• Work in compliance with the provisions of The Occupational Health & Safety Act in the applicable province of employment and its regulations, and comply with the Foundation’s Health & Safety Policy.
• Perform other duties as assigned.

WHAT YOU BRING

• Salesforce Administrator certification required (CRT101).
• 5+ years of work experience in a system administrator role responsible for fully managing a Salesforce environment.
• 3+ years of experience in loading complex, related data sets into the Salesforce environment.
• Expert understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Exceptional attention to detail, particularly in data management, ensuring accuracy, integrity, and compliance with organizational standards.
• Experience with Salesforce Classic user interface and migration to Lightning is an asset.
• Experience in the following technologies is an asset: Salesforce NonProfit Success Pack (NPSP), Form Assembly, Fundraise Up, S-Docs, and Demand Tools.
• Proficient in Office 365 with expert-level skills in Excel.
• Strong data management experience including developing scripts/jobs to standardize and cleanse data.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with nonprofit processes preferred.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Logical, process-oriented thinker with ability to quickly learn new technologies and apply to business challenges.
• Ability to communicate both written and orally in English; French is an asset.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
• Occasional day and/or overnight travel.

Physical/Mental Effort

• Work under pressure of tight deadlines, with a high-volume workload, and with multiple demands & changing priorities.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1,000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.

JOIN OUR ONLINE COMMUNITY

For more information on how you can support Make-A-Wish Canada or get involved please visit our website at makeawish.ca .

4211 Yonge St, North York, ON M2P 2A9, Canada