Senior Sales Operations Manager

Flywheel; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in digital commerce solutions is seeking a Senior Sales Operations Manager in Toronto. The role focuses on optimizing sales processes, maintaining data integrity, and collaborating across teams to drive revenue. Ideal candidates will have extensive experience in Sales Operations and B2B systems, ensuring effective processes and reporting. Join Flywheel for a vibrant culture and competitive rewards.

Benefits

Flexible Vacation

Health Benefits

Parental Leave

Development Opportunities

Volunteering Initiatives

Inclusion Initiatives

Qualifications

• 5+ years in Sales Operations or related fields.
• Thorough knowledge of B2B sales and marketing systems.

Responsibilities

• Oversee process execution and eliminate bottlenecks.
• Develop and maintain sales reports, dashboards, and KPIs.
• Analyze and improve sales processes to increase automation.

Skills

Sales Operations

Communication

Data Interpretation

Education

Salesforce Certification

Tools

Salesforce

SalesLoft

Sales Navigator

Job description

Join to apply for the Senior Sales Operations Manager role at Flywheel.

Flywheel's suite of digital commerce solutions accelerates growth across all major digital marketplaces for leading brands worldwide. We provide clients with near real-time performance measurement to enhance sales, share, and profit. With teams across the Americas, Europe, and APAC, we offer impactful careers, growth opportunities, and support to help you excel.

The Role

As the Senior Sales Operations Manager, you will ensure our commercial and marketing teams have effective processes, systems, and reporting. Your understanding of current processes and company goals will help identify friction points and implement solutions to drive revenue. You will maintain data integrity through reports, dashboards, and scorecards, and work closely with leaders to develop performance metrics and KPIs. This proactive, analytical role is vital for operational excellence.

What You Will Do

• Partner with Sales and Customer Success to oversee process execution, eliminate bottlenecks, and lead projects for operational excellence.
• Understand the sales customer journey to implement growth-enabling processes.
• Optimize handoffs between teams to improve the customer journey, from marketing to sales to customer success.
• Manage the tech stack and integrations (e.g., Sales Navigator, SalesLoft) and ensure tools are scalable, integrated, and reportable.
• Collaborate across functions to ensure process adherence and data accuracy.
• Develop and maintain sales reports, dashboards, and KPIs.
• Analyze and improve sales processes, reduce redundancy, and increase automation.
• Support Salesforce and other systems, resolving support requests and ensuring data accuracy.
• Build and oversee enhancement projects and manage a small Sales Ops team.
• Partner with DevOps for system enhancements and with FP&A for sales quotas and compensation planning.

Who You Are

• 5+ years in Sales Operations, Salesforce administration, or related fields.
• Thorough knowledge of B2B sales and marketing systems (Salesforce, SalesLoft, etc.).
• Experience removing barriers to commercial growth and building reports/dashboards.
• Strong data interpretation and reporting skills.
• Excellent communication abilities.
• Proactive, results-oriented, and autonomous work style.
• Salesforce certification is a plus.

Working at Flywheel

We offer competitive rewards, career growth, and a vibrant culture. Benefits include flexible vacation, development opportunities, health benefits, parental leave, volunteering, and inclusion initiatives. The selected candidate will undergo a background check. Learn more about us: Life at Flywheel.