Senior Sales Engineer

PetalMD; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Join PetalMD as a Senior Solutions Engineer, where you will bridge the gap between technical solutions and business needs in the healthcare sector. You'll leverage your expertise to drive customer engagement, shape sales strategies, and develop innovative solutions tailored to client challenges, all within a supportive and flexible work environment.

Benefits

Signing bonus for remote work setup

4 to 6 weeks of vacation per year

5 paid personal days per year

Group RRSP / DPSP plan with employer contribution

Annual wellness allowance

Flexible work hours

Access to the Lumino Health telehealth application

Qualifications

• At least 6 years of experience in a technical role.
• Proven expertise in the healthcare domain.
• Experience with Enterprise and Government SaaS solutions.

Responsibilities

• Partnering with sales to understand customer requirements.
• Designing tailored solutions and leading product demonstrations.
• Providing technical consulting and developing PoCs.

Skills

Problem-solving

Technical consulting

Customer engagement

Communication

Education

Bachelor’s degree in Computer Science

Tools

Cloud platforms

Web technologies

APIs

Job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What to expect when joining the team

As a Senior Solutions Engineer , you will play a pivotal role in bridging the gap between our technical solutions and our customers’ business needs. Acting as a Subject Matter Expert, you’ll work closely with the sales team and prospective customers to identify key challenges and define the most effective technical solutions. Your insights will shape sales strategies and support the creation of tailored product demonstrations that resonate with client objectives.

Your in-depth product knowledge will be essential, as you’ll be responsible for leading demos, developing proof of concepts (PoCs), providing technical consulting, and contributing to RFx responses and proposal development.

A day in the life

In this role, your daily activities will include :

Partnering with the sales team to gather and understand customer requirements—technical specifications, business goals, and key challenges;

Applying your technical and domain expertise to design tailored solutions that may involve customizing existing products, integrating systems, or developing new capabilities;

Delivering compelling product demonstrations that highlight the value and relevance of our solutions to customer needs;

Acting as a trusted advisor, building strong and lasting relationships with customers throughout the engagement;

Identifying long-term customer objectives and proposing scalable, future-proof solutions aligned with their strategic vision;

Collaborating with the sales team to develop strategies and drive new business opportunities;

Working cross-functionally with product, engineering, and support teams to refine and improve our platform and solutions;

Enhancing and optimizing internal processes to mature the Solutions Engineering function and reduce the sales cycle;

Designing and maintaining demo environments and crafting customized PoCs to support key opportunities;

Developing and maintaining customer-facing documentation, including Statements of Work (SoWs), RFx responses, and PoC success criteria;

Participating in bid team reviews and leading the preparation and submission of RFx documents;

Collaborating with implementation, training, and product teams to continuously enhance product knowledge and solution quality;

Staying current with industry trends, emerging technologies, and the competitive landscape to deliver strategic insights and keep our offerings ahead of the curve.

Your profile

Are you passionate about technology and driven to solve complex customer challenges? Are you eager to take a leading role in advancing a Solutions Engineering (Sales) practice within a cutting-edge HealthTech company? The sky is the limit! If you bring :

A Bachelor’s degree in Computer Science, Engineering, or a related discipline;

At least 6 years of experience as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role;

Proven expertise in the healthcare domain;

Experience in selling Enterprise and Government SaaS solutions;

Solid understanding of databases, APIs, web technologies, and cloud platforms (e.g., AWS, Azure);

A strong track record of analyzing complex customer needs, identifying challenges, and designing innovative, tailored solutions;

Exceptional problem-solving, troubleshooting, and debugging capabilities;

Excellent verbal and written communication skills, with the ability to clearly explain technical concepts and deliver compelling presentations;

Active listening skills and a customer-first mindset, with a passion for ensuring client success and satisfaction;

A proactive approach to identifying customer pain points and recommending impactful solutions;

A collaborative spirit, with experience working across sales, product, engineering, and support teams;

Strong interpersonal skills and the ability to thrive in a fast-paced, deadline-driven environment;

Willingness to travel occasionally for customer meetings, presentations, or training sessions;

Experience with software development, system integration, or enterprise software solutions (strong asset);

Familiarity with networking and security concepts (asset);

Relevant industry certifications (asset);

Open and available to work with and travel to clients throughout Canada and the U.S.

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

A signing bonus of $1,000 for your remote work set-up;

Compensation that recognizes your contribution;

4 to 6 weeks of vacation per year;

5 paid personal days per year;

A group RRSP / DPSP plan with employer contribution;

An annual wellness allowance;

Access to the Lumino Health telehealth application;

Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply : women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

A quick important note : We’ve noticed that some external websites are posting our job openings under incorrect job titles. To find our real opportunities and join our team, please make sure to apply through our official careers page or our trusted partners. We can’t wait to hear from you!