Senior Sales Engineer

PetalMD; Toronto; Hybrid; Confidential; Full time

Job summary

Petal is seeking a Senior Solutions Engineer to bridge technical solutions with customer needs in the healthcare sector. The role involves leading product demonstrations, delivering customized solutions, and collaborating closely with sales teams and clients. Candidates should have a strong technical background, at least 6 years of experience, and a degree in a relevant field.

Benefits

Signing bonus of $1,000

4 to 6 weeks of vacation per year

5 paid personal days per year

Group RRSP / DPSP plan with employer contribution

Complete group insurance including dental

Annual wellness allowance

Flexible work hours

Access to telehealth application

Qualifications

• Minimum 6 years in a Solutions Engineer or similar role with proven healthcare expertise.
• Experience in selling Enterprise and Government SaaS solutions.
• Familiarity with databases, APIs, web technologies, and cloud platforms.

Responsibilities

• Partner with sales to understand customer requirements and design tailored solutions.
• Lead product demos and develop proof of concepts (PoCs).
• Collaborate with product and engineering to refine solutions.

Skills

Problem-solving

Communication

Customer-first mindset

Collaboration

Education

Bachelor’s degree in Computer Science, Engineering, or related discipline

Job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What to expect when joining the team

As a Senior Solutions Engineer, you will play a pivotal role in bridging the gap between our technical solutions and our customers’ business needs. Acting as a Subject Matter Expert, you’ll work closely with the sales team and prospective customers to identify key challenges and define the most effective technical solutions. Your insights will shape sales strategies and support the creation of tailored product demonstrations that resonate with client objectives.

Your in-depth product knowledge will be essential, as you’ll be responsible for leading demos, developing proof of concepts (PoCs), providing technical consulting, and contributing to RFx responses and proposal development.

A day in the life

In this role, your daily activities will include:

• Partnering with the sales team to gather and understand customer requirements—technical specifications, business goals, and key challenges;

• Applying your technical and domain expertise to design tailored solutions that may involve customizing existing products, integrating systems, or developing new capabilities;

• Delivering compelling product demonstrations that highlight the value and relevance of our solutions to customer needs;

• Acting as a trusted advisor, building strong and lasting relationships with customers throughout the engagement;

• Identifying long-term customer objectives and proposing scalable, future-proof solutions aligned with their strategic vision;

• Collaborating with the sales team to develop strategies and drive new business opportunities;

• Working cross-functionally with product, engineering, and support teams to refine and improve our platform and solutions;

• Enhancing and optimizing internal processes to mature the Solutions Engineering function and reduce the sales cycle;

• Designing and maintaining demo environments and crafting customized PoCs to support key opportunities;

• Developing and maintaining customer-facing documentation, including Statements of Work (SoWs), RFx responses, and PoC success criteria;

• Streamlining internal systems (CRM, document repositories, demo environments, deal desk tools) to support various business lines;

• Participating in bid team reviews and leading the preparation and submission of RFx documents;

• Collaborating with implementation, training, and product teams to continuously enhance product knowledge and solution quality;

• Staying current with industry trends, emerging technologies, and the competitive landscape to deliver strategic insights and keep our offerings ahead of the curve.

Your profile

Are you passionate about technology and driven to solve complex customer challenges? Are you eager to take a leading role in advancing a Solutions Engineering (Sales) practice within a cutting-edge HealthTech company? The sky is the limit! If you bring:

• A Bachelor’s degree in Computer Science, Engineering, or a related discipline;

• At least 6 years of experience as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role;

• Proven expertise in the healthcare domain;

• Experience in selling Enterprise and Government SaaS solutions;

• Solid understanding of databases, APIs, web technologies, and cloud platforms (e.g., AWS, Azure);

• A strong track record of analyzing complex customer needs, identifying challenges, and designing innovative, tailored solutions;

• Exceptional problem-solving, troubleshooting, and debugging capabilities;

• Excellent verbal and written communication skills, with the ability to clearly explain technical concepts and deliver compelling presentations;

• Active listening skills and a customer-first mindset, with a passion for ensuring client success and satisfaction;

• A proactive approach to identifying customer pain points and recommending impactful solutions;

• A collaborative spirit, with experience working across sales, product, engineering, and support teams;

• Strong interpersonal skills and the ability to thrive in a fast-paced, deadline-driven environment;

• Willingness to travel occasionally for customer meetings, presentations, or training sessions;

• Experience with software development, system integration, or enterprise software solutions (strong asset);

• Familiarity with networking and security concepts (asset);

• Relevant industry certifications (asset);

• Open and available to work with and travel to clients throughout Canada and the U.S.

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

• A signing bonus of $1,000 for your remote work set-up;

• Compensation that recognizes your contribution;

• 4 to 6 weeks of vacation per year;

• 5 paid personal days per year;

• A group RRSP / DPSP plan with employer contribution;

• A complete group insurance plan, including dental;

• An annual wellness allowance;

• Access to the Lumino Health telehealth application;

• Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

A quick important note: We’ve noticed that some external websites are posting our job openings under incorrect job titles. To find our real opportunities and join our team, please make sure to apply through our official careers page or our trusted partners. We can’t wait to hear from you!