Senior Routing Engine Architect — CX Platform (Remote)

Miratech; Calgary; Remote; CAD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere

Certification programs

Mentorship and mobility opportunities

Global client impact

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will develop core routing engines and microservices using Java, Spring Boot, and cloud-native architectures to route voice and digital interactions in real time.

Responsibilities include implementing intelligent routing, ensuring high availability and low latency, and integrating with telephony, CRM, and analytics systems.

Qualifications

• 8+ years of software engineering with ownership of distributed applications.
• Expert-level Java/Spring Boot with REST, security, and performance engineering.
• Experience building routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, queues, skills-based routing, and workload balancing.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and workloads.
• Design APIs for routing configuration, administration, monitoring, and integration.
• Integrate routing services with telephony, messaging, CRM, and analytics platforms.
• Develop Java/Spring Boot services and integration components.
• Translate business requirements into routing components and technical roadmaps.
• Define non-functional requirements for availability, security, observability, and disaster recovery.
• Review designs, identify risks, and drive pragmatic decisions balancing quality and cost.
• Establish engineering standards, reusable patterns, and documentation expectations.
• Collaborate with CX domain experts to translate requirements into capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Low latency

Cloud-native

Event-driven

High availability

SQL/PostgreSQL

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

Observability platforms

API gateways

Security architecture

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will develop core routing engines and microservices using Java, Spring Boot, and cloud-native architectures to route voice and digital interactions in real time.

Responsibilities include implementing intelligent routing, ensuring high availability and low latency, and integrating with telephony, CRM, and analytics systems.