Senior Route Supervisor

Emterra-Group; Mississauga; On-site; CAD 73,000 - 79,000; Full time

Job summary

Emterra Group is seeking a dynamic Senior Route Supervisor for the Peel Collections team in Mississauga. You will supervise route planning, lead a team of Route Supervisors, and coordinate fleet operations to ensure safe, efficient service under municipal contracts.

Key responsibilities include optimizing routes, monitoring KPIs, and maintaining compliance with safety and regulatory requirements. A DZ/AZ license and 2–5 years of supervisory experience are preferred.

Qualifications

• Preference given to candidates with Waste Management experience.
• Bachelor’s degree or equivalent in logistics, business or related field.
• 2-5 years of supervisory experience.
• Route optimization and planning.
• Fleet and driver management.
• Logistics software proficiency.
• Performance monitoring and improvement.
• Strong communication and customer service.
• Data analysis and reporting.
• Proficiency with pre- and post-trip inspections and accident investigations.
• Able to plan, prioritize and execute against tight timelines.
• Intermediate database, spreadsheet, and word processing skills in a Microsoft environment.
• DZ/AZ license required.

Responsibilities

• Supervise development and execution of optimal delivery routes to minimize time and fuel costs.
• Lead, train and mentor Route Supervisors; set performance goals and evaluations.
• Coordinate with maintenance and fleet teams for safe, compliant vehicles.
• Ensure timely, accurate communication with customers and resolve issues.
• Monitor KPIs and implement cost-reduction initiatives without sacrificing service.
• Provide regular route/operational reports to senior management.
• Ensure compliance with regulations, policies, and safety audits.

Skills

Route optimization

Fleet management

Driver management

Logistics software proficiency

Data analysis and reporting

Communication and customer service

Timelines & prioritization

Microsoft Office / Excel proficiency

DZ/AZ license

Pre/post trip inspections & accident I

Supervisory experience (2-5 yrs)

Education

Bachelor’s degree or equivalent post secondary education (logistics, business admin, supply chain, transportation management, or operations management)

Tools

Microsoft Excel

Routing software

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

Job Summary

We are currently searching for a dynamic, energetic Senior Route Supervisor to join our Peel Collections team. Reporting to the Operations Manager you will be a hands-on Supervisor assisting all with all aspects of the collection's operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

Route Optimization & Planning

• Supervise the development and execution of optimal delivery routes, minimizing travel time and fuel costs while ensuring timely deliveries.
• Use routing software to adjust and improve delivery routes based on real-time factors (traffic, weather, road closures, etc.).
• Analyze historical data to forecast demand and develop proactive route plans.

Team Management & Leadership

• Lead, train, and mentor your team of Route Supervisors, to ensure high performance and adherence to company standards.
• Set clear performance goals and conduct regular performance evaluations of team members.
• Address performance issues, resolve conflicts, and ensure team motivation.

Fleet Management

• Coordinate with maintenance and fleet departments to ensure vehicles are properly maintained, safe, and compliant with regulations.
• Monitor vehicle use, ensuring drivers follow safety protocols and operational guidelines.

Customer Service & Communication

• Ensure timely and accurate communication with customers regarding delivery statuses, issues, or delays.
• Work with customer service teams to resolve delivery-related complaints or service failures.
• Ensure compliance with customer requirements and service level agreements (SLAs).

Operational Efficiency

• Monitor key performance indicators (KPIs) such as delivery times, fuel consumption, and on-time performance to identify areas for improvement.
• Implement cost-reduction initiatives without sacrificing service quality.
• Review and enforce adherence to industry regulations and company policies.

Reporting & Data Analysis

• Provide regular reports on route efficiency, team performance, and other operational metrics to senior management.
• Utilize data analytics tools to identify trends and make data-driven decisions for future route planning.

Compliance & Safety

• Ensure all routes and drivers comply with local, state, and federal regulations (e.g., hours of service, safety requirements).
• Conduct safety audits and training to mitigate accidents and violations.
• Ensure all vehicles and drivers maintain required certifications and inspections.

Skills & Qualifications

• Preference will be given to those candidates with Waste Management experience.
• Bachelor’s degree or equivalent post secondary education (preferably in logistics, business administration, supply chain management, transportation management, or operations management).
• 2-5 years of experience, leading a supervisory team
• Route optimization and planning
• Fleet and driver management
• Logistics software proficiency
• Performance monitoring and improvement
• Strong communication and customer service
• Data analysis and reporting
• Proficiency with performing pre and post trip inspections, as well as accident investigations
• Able to plan, prioritize and execute against tight timelines
• Intermediate database, spreadsheet, and word processing skills within a Microsoft environment
• DZ/AZ license required.

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits (health, dental, and more depending on what you choose)!
• Employee Assistance Program, paid for by the company!
• Tuition reimbursement program and professional development support!
• Be part of an entrepreneurial organization that wants to continue to learn and grow!
• Ability to have an impact and make change!

Annual Salary: $73,000-$79,000

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an existing vacancy, and we are actively hiring for this position.