Senior Route Supervisor

Emterra Group; Mississauga; On-site; CAD 73,000 - 79,000; Full time

Benefits offered by this job

Greenest Employers recognition

Health benefits

Tuition reimbursement program

Employee Assistance Program

Competitive wages

Professional development

Job summary

Emterra Group in Mississauga, Ontario, is seeking a dynamic Senior Route Supervisor to join the Peel Collections team. You will supervise route planning, optimize delivery networks, and support municipal contracts, ensuring safety and environmental standards.

You will lead a team of Route Supervisors, manage fleet operations, monitor KPIs, and drive continuous improvement while maintaining strong customer service and adherence to SLAs.

Qualifications

• Bachelor’s degree or equivalent in logistics, business administration, or operations management.
• 2–5 years of supervisory experience in a logistics or transportation environment.
• Experience with route optimization, fleet and driver management, and data reporting.

Responsibilities

• Supervise development and execution of optimal routes to minimize travel time and fuel costs.
• Lead, train, and mentor the Route Supervisors to ensure high performance and adherence to standards.
• Coordinate with maintenance and fleet departments to keep vehicles safe and compliant.
• Ensure timely and accurate communication with customers about deliveries and delays.
• Monitor KPIs (delivery times, fuel use, on-time performance) and pursue cost-reduction opportunities.
• Provide regular reports on route efficiency and team performance to senior management.

Skills

Route optimization

Fleet management

Data analysis

Leadership

Customer service

Communication

Microsoft Excel

Education

Bachelor’s degree in logistics or related field

Tools

Routing software

Microsoft Excel

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

Job Summary

We are currently searching for a dynamic, energetic Senior Route Supervisor to join our Peel Collections team. Reporting to the Operations Manager you will be a hands-on Supervisor assisting all with all aspects of the collection's operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

Position Description

Route Optimization & Planning

• Supervise the development and execution of optimal delivery routes, minimizing travel time and fuel costs while ensuring timely deliveries.
• Use routing software to adjust and improve delivery routes based on real-time factors (traffic, weather, road closures, etc.).
• Analyze historical data to forecast demand and develop proactive route plans.

Team Management & Leadership

• Lead, train, and mentor your team of Route Supervisors, to ensure high performance and adherence to company standards.
• Set clear performance goals and conduct regular performance evaluations of team members.
• Address performance issues, resolve conflicts, and ensure team motivation.

Fleet Management

• Coordinate with maintenance and fleet departments to ensure vehicles are properly maintained, safe, and compliant with regulations.
• Monitor vehicle use, ensuring drivers follow safety protocols and operational guidelines.

Customer Service & Communication

• Ensure timely and accurate communication with customers regarding delivery statuses, issues, or delays.
• Work with customer service teams to resolve delivery-related complaints or service failures.
• Ensure compliance with customer requirements and service level agreements (SLAs).

Operational Efficiency

• Monitor key performance indicators (KPIs) such as delivery times, fuel consumption, and on-time performance to identify areas for improvement.
• Implement cost-reduction initiatives without sacrificing service quality.
• Review and enforce adherence to industry regulations and company policies.

Reporting & Data Analysis

• Provide regular reports on route efficiency, team performance, and other operational metrics to senior management.
• Utilize data analytics tools to identify trends and make data-driven decisions for future route planning.

Compliance & Safety

• Ensure all routes and drivers comply with local, state, and federal regulations (e.g., hours of service, safety requirements).
• Conduct safety audits and training to mitigate accidents and violations.
• Ensure all vehicles and drivers maintain required certifications and inspections.

Skills & Qualifications

• Preference will be given to those candidates with Waste Management experience.
• Bachelor’s degree or equivalent post secondary education (preferably in logistics, business administration, supply chain management, transportation management, or operations management).
• 2-5 years of experience, leading a supervisory team
• Route optimization and planning
• Fleet and driver management
• Logistics software proficiency
• Performance monitoring and improvement
• Strong communication and customer service
• Data analysis and reporting
• Proficiency with performing pre and post trip inspections, as well as accident investigations
• Able to plan, prioritize and execute against tight timelines
• Intermediate database, spreadsheet, and word processing skills within a Microsoft environment
• DZ/AZ license required.

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits (health, dental, and more depending on what you choose)!
• Employee Assistance Program, paid for by the company!
• Tuition reimbursement program and professional development support!
• Be part of an entrepreneurial organization that wants to continue to learn and grow!
• Ability to have an impact and make change!

Annual Salary: $73,000-$79,000

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an existing vacancy, and we are actively hiring for this position.