Senior Resource & Workforce Planning Lead

Capco; Toronto; On-site; CAD 89,000 - 121,000; Full time

Benefits offered by this job

Health insurance

RRSP matching

Virtual health care

EFAP

Wellness reimbursement

Job summary

Capco in Toronto is seeking a Senior Resource Specialist to drive data-driven staffing across Canada, balancing supply and demand with consulting leadership and account teams. You will optimize utilization, deploy the right people to opportunities, and collaborate with HR and Finance to support consultants.

The role emphasizes governance, forecasting, and leadership of the Resource team, with a focus on mitigating bench and ensuring delivery continuity while partnering with Recruitment and

Qualifications

• 5+ years in resource management, workforce planning, or consulting operations.
• Experience making staffing decisions impacting utilization, delivery, and revenue.
• Proven people leadership and ability to coach and elevate team performance.

Responsibilities

• Own deployment strategy and staffing decisions across competing priorities, balancing utilization, revenue, delivery needs and consultant experience.
• Drive optimal workforce outcomes by minimizing bench, reducing revenue leakage, and ensuring continuity of delivery.
• Lead resourcing governance and execution, ensuring consistency, data integrity, and adherence to staffing principles.
• Translate workforce insights into action by leveraging forecasts and demand signals to guide staffing direction.
• Act as a senior escalation point, resolving complex staffing conflicts and enabling trade-off decisions.
• Partner with senior stakeholders to align talent deployment with business priorities.
• Provide clear visibility into capacity and risk, including bench trends and pipeline demand.
• Align hiring strategy with demand, partnering with Recruitment and Operations.
• Continuously improve resourcing operations and drive scalable solutions.
• Lead and develop Resource team, setting direction and elevating performance.

Skills

Resource management

Workforce planning

Staffing decisions

People leadership

Stakeholder management

Data analysis

Forecasting

Ambiguity handling

Tools

Power BI

Tableau

Job description

Capco in Toronto is seeking a Senior Resource Specialist to drive data-driven staffing across Canada, balancing supply and demand with consulting leadership and account teams. You will optimize utilization, deploy the right people to opportunities, and collaborate with HR and Finance to support consultants.

The role emphasizes governance, forecasting, and leadership of the Resource team, with a focus on mitigating bench and ensuring delivery continuity while partnering with Recruitment and