Senior Resource Manager/Account Manager

InSync Systems; Calgary; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

InSync Systems Inc. in Calgary, Alberta is seeking a Senior Resource & Account Manager to lead technology recruitment, manage client relationships, and mentor a growing team.

The role combines recruitment delivery, resource management, account growth, and strategic partnership with contractors across assignments. The ideal candidate has 5+ years in technology recruitment or related fields, excellent communication, and a proven track record of managing multiple priorities in a fast-paced

Qualifications

• Post-secondary degree or diploma in Business Administration, HR, Commerce, Marketing, Communications, or related discipline.
• 5+ years of experience in technology recruitment, staffing, resource management, account management, or professional services.
• Proven ability to manage client relationships and multiple recruitment assignments independently.
• Strong knowledge of sourcing, interviewing, candidate assessment, negotiation, and contractor management.
• Experience recruiting technology or other professional-services positions.
• Strong business acumen and understanding of rates, margins, account growth, and client service.
• Excellent communication, relationship-management, negotiation, and presentation skills.
• Highly organized, proactive, resilient, and accountable, with strong attention to detail.
• Demonstrated leadership ability and experience mentoring or supporting junior team members.
• Experience using an Applicant Tracking System, CRM, and recruiting platforms.
• A related post-secondary degree or diploma, or an equivalent combination of education and professional experience.

Responsibilities

• Build and maintain strong relationships with clients, hiring managers, candidates, and contractors.
• Understand client priorities, workforce plans, and technology resource requirements.
• Manage the full recruitment lifecycle, including sourcing, interviewing, candidate presentation, negotiation, and placement.
• Develop qualified candidate pipelines for current and anticipated opportunities.
• Manage contractor onboarding, performance check-ins, contract extensions, rate discussions, and assignment transitions.
• Monitor client satisfaction and proactively resolve recruitment, contractor, or service-delivery concerns.
• Identify opportunities to grow existing accounts and expand client relationships.
• Provide market insight regarding talent availability, compensation, and contractor rates.
• Maintain accurate information in the ATS/CRM and monitor recruitment and account activity.
• Mentor junior team members and contribute to recruiting, account, and business-development strategies.

Skills

Relationship management

Recruitment

Account management

Candidate assessment

Negotiation

Sourcing

ATS/CRM

Mentoring

Client advisory

Education

Business Administration/Related field

Tools

ATS/CRM platforms

Job description

We are looking for a Senior Resource & Account Manager in Calgary, Alberta. Must be legally entitled to work in Canada.

Position is available as remote, with required on-site meetings in downtown Calgary.

Role Description

The Senior Resource & Account Manager is responsible for managing key client relationships, leading technology recruitment, and supporting contractors throughout their assignments. This senior, client-facing role combines recruitment delivery, resource management, account growth, and team mentorship.

The successful candidate will be a trusted advisor to clients and candidates, with the ability to understand business needs, deliver effective workforce solutions, and independently manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with clients, hiring managers, candidates, and contractors.
• Understand client priorities, workforce plans, and technology resource requirements.
• Manage the full recruitment lifecycle, including sourcing, interviewing, candidate presentation, negotiation, and placement.
• Develop qualified candidate pipelines for current and anticipated opportunities.
• Manage contractor onboarding, performance check-ins, contract extensions, rate discussions, and assignment transitions.
• Monitor client satisfaction and proactively resolve recruitment, contractor, or service-delivery concerns.
• Identify opportunities to grow existing accounts and expand client relationships.
• Provide market insight regarding talent availability, compensation, and contractor rates.
• Maintain accurate information in the ATS/CRM and monitor recruitment and account activity.
• Mentor junior team members and contribute to recruiting, account, and business-development strategies.

Required Skills and Experience

• Post-secondary degree or diploma in Business Administration, Human Resources, Commerce, Marketing, Communications, or a related discipline, or equivalent experience demonstrating progressively increasing responsibility and success.
• 5+ years of experience in technology recruitment, staffing, resource management, account management, or professional services.
• Proven ability to manage client relationships and multiple recruitment assignments independently.
• Strong knowledge of sourcing, interviewing, candidate assessment, negotiation, and contractor management.
• Experience recruiting technology or other professional-services positions.
• Strong business acumen and an understanding of rates, margins, account growth, and client service.
• Excellent communication, relationship-management, negotiation, and presentation skills.
• Highly organized, proactive, resilient, and accountable, with strong attention to detail.
• Demonstrated leadership ability and experience mentoring or supporting junior team members.
• Experience using an Applicant Tracking System, CRM, and recruiting platforms.
• A related post-secondary degree or diploma, or an equivalent combination of education and professional experience.

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.